Outlet Operations Leader

RH; Luik; Sur place; EUR 65 000 - 85 000; Plein temps

Résumé du poste

RH Outlets in Belgium is seeking an Outlet Operations Leader to build a high-energy stock team and drive seamless flow of merchandise from truck to floor, ensuring accuracy and readiness for customers.

You will partner with cross-functional teams to uphold safety standards and deliver exceptional customer experiences, with a strong focus on inventory integrity and continuous process improvement.

Qualifications

• 2+ years of leadership experience in retail.
• Strong analytical and problem-solving skills.
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google applications.
• Experience with inventory management systems.
• Flexible schedule including weekends/holidays.
• Excellent English communication.
• Legal authorization to work in Belgium.

Responsabilités

• Train the stock team to uphold safety protocols and inventory policies.
• Oversee receipt, processing, and transition of merchandise from truck to storage to sales floor.
• Safeguard inventory integrity and monitor key metrics to drive improvement.
• Direct release of product to delivery partners and customers with high service standards.
• Authorize and manage destruction of MOS items per policy.
• Ensure customer and partner interactions reflect service standards.

Connaissances

Leadership

Analytical

Problem solving

English communication

Adaptability

Outils

Mac OS

iOS devices

Microsoft Office

Google applications

Inventory management systems

Description du poste

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

YOUR RESPONSIBILITIES

• Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
• Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
• Ensure operational interactions with customers and delivery partners reflect company service standards

OUR REQUIREMENTS

• 2+ years of leadership experience in retail, preferably in home furnishings
• Exceptional analytical, problem-solving and decision-making skills
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
• Experience in Inventory management systems and processes
• Adaptable and resilient, with a solutions-focused approach to change and challenges
• Flexibility to work weekends, holidays, and variable shifts as needed
• Proficiency in English is required due to the international nature of our business and the need to communicate with global team
• Candidates must have legal authorization to work in the country in which they are applying at the time of application

PHYSICAL REQUIREMENTS

• Lift and move items in excess of 45 kg, using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing