Operations Supervisor

Europ Assistance; Brussel Hoofdstad; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Direct impact

International environment

High visibility

Autonomy

Project participation

Learning & development

CARE values

Résumé du poste

Redion is seeking an Operations Controller in the Brussels area to balance demand, capacity and performance in real time for Auto & Home Assistance. You will monitor workload, analyze KPIs and coordinate across teams to sustain fast, high-quality service delivery.

You will maintain dashboards, provide data-driven insights to Team Leaders and Managers, and participate in continuous improvement initiatives within a dynamic, international environment.

Qualifications

• Bachelor's degree or equivalent through experience.
• Minimum 2 years of experience in Workforce Management, Resource Planning, Dispatching, Traffic Management, Contact Center Operations or similar.
• Excellent Dutch and French language skills.
• Good command of English.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage priorities.
• Experience with Microsoft 365 and reporting tools.
• Proactive, structured and collaborative mindset.

Responsabilités

• Monitor workload, staffing and operational performance in real time.
• Analyze operational data, trends and KPIs.
• Adjust priorities to maintain service levels and customer satisfaction.
• Coordinate work distribution across teams and activities.
• Identify risks, bottlenecks and performance deviations before they impact service delivery.
• Maintain dashboards, operational reports and performance analyses.
• Support Team Leaders and Managers with data-driven insights.
• Participate in continuous improvement initiatives and operational projects.
• Contribute to process optimization and operational excellence.

Connaissances

Dutch language

French language

English language

Analytical skills

Problem solving

Work under pressure

Prioritization

Collaborative mindset

Formation

Bachelor's degree

Outils

Microsoft 365

Reporting tools

Description du poste

Operations Controller | Dutch-French | Brussels Area

Make an impact on our daily operations

At Redion, we help millions of people every day through mobility, home assistance and protection services.

To ensure an exceptional customer experience, we are looking for an Operations Controller who can balance demand, capacity and operational performance in real time.

You will play a key role in ensuring that our customers receive fast and efficient support while helping our teams perform at their best.

As an Operations Controller, you act as the operational control tower for our Auto & Home Assistance activities.

You will:

• Monitor workload, staffing and operational performance in real time.
• Analyze operational data, trends and KPIs.
• Adjust priorities to maintain service levels and customer satisfaction.
• Coordinate work distribution across teams and activities.
• Identify risks, bottlenecks and performance deviations before they impact service delivery.
• Maintain dashboards, operational reports and performance analyses.
• Support Team Leaders and Managers with data-driven insights.
• Participate in continuous improvement initiatives and operational projects.
• Contribute to process optimization and operational excellence.

No two days are the same. You combine analytics, coordination and decision-making in a fast-paced environment where your impact is immediately visible.

What you'll bring

• Bachelor's degree or equivalent through experience.
• Minimum 2 years of experience in Workforce Management, Resource Planning, Dispatching, Traffic Management, Contact Center Operations or a similar operational environment.
• Excellent Dutch and French language skills.
• Good command of English.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage priorities.
• Experience with Microsoft 365 and reporting tools.
• A proactive, structured and collaborative mindset.

What we offer

• A role with a direct impact on daily service delivery.
• A dynamic and international working environment.
• High visibility and close collaboration with Operations leadership.
• Autonomy and responsibility within your area of expertise.
• Participation in operational improvement and transformation projects.
• Learning and development opportunities.
• A company culture built on our CARE values: Caring, Agile, Reliable and Expert.

Diversity & Inclusion

At Redion, we believe diversity makes us stronger. We are committed to creating an inclusive workplace where everyone can thrive and contribute their unique talents.

We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, religion, sexual orientation or any other protected characteristic.