Operations Lead, Payments & Process Excellence

Superbet; Aalst; Sur place; EUR 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

Company car

Performance bonus

Career development opportunities

Résumé du poste

A global technology company based in Aalst seeks an Operations Lead to oversee daily performance and enhance payment operations. The ideal candidate should have a minimum of 3 years’ experience in a high-transaction environment, particularly in payments or iGaming. Responsibilities include monitoring payment flows, managing incidents, and collaborating with internal teams to implement operational improvements. A competitive salary with additional benefits is offered for this challenging role.

Qualifications

• At least 3 years of experience in operations in a regulated environment.
• Experience with payment operations and PSP ecosystems.
• Experience with incident management and root cause analysis.

Responsabilités

• Monitor and optimise daily performance of payment flows.
• Manage escalations with payment providers.
• Coordinate incident management process.
• Analyse operational data for improvement initiatives.
• Optimise onboarding and KYC processes.
• Work closely with product and tech teams to implement improvements.

Connaissances

Analytical skills

Stakeholder management

Project management

Ownership

Collaboration

Outils

Zendesk

Description du poste

A global technology company based in Aalst seeks an Operations Lead to oversee daily performance and enhance payment operations. The ideal candidate should have a minimum of 3 years’ experience in a high-transaction environment, particularly in payments or iGaming. Responsibilities include monitoring payment flows, managing incidents, and collaborating with internal teams to implement operational improvements. A competitive salary with additional benefits is offered for this challenging role.