Business Operations Manager

WorxInvest; Antwerpen; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Company car

Meal vouchers

Insurance plan

Résumé du poste

WorxInvest's HR Pay Solutions team is seeking a Business Operations Manager to oversee payment operations, reconciliation and service delivery across Europe. You combine hands-on leadership with strategic direction and help professionalize our PayOps organization while ensuring reliable, compliant processes.

You will build a scalable operations function, own KPIs, align business, IT and partners, strengthen resilience and governance, and drive continuous improvement through automation and

Qualifications

• Master's degree in Business Administration, Economics, or a related field.
• Experience in transactional or regulated environments.
• Knowledge of payment operations, reconciliation, incident management and process improvement.
• Experience with KPI management and operational governance.
• Strong Dutch and English communication, written and spoken.

Responsabilités

• Lead payment operations, service delivery and continuous improvement.
• Drive process improvements, automation and operational excellence.
• Build and lead a scalable Business Operations organization.
• Own operational priorities and align IT and external partners.
• Oversee service levels, KPIs and customer-focused service delivery.
• Strengthen operational resilience, compliance and governance.

Connaissances

Operations management

KPI management

Stakeholder management

Process improvement

Team leadership

Dutch & English communication

Formation

Master's degree

Outils

Payment systems

Regulatory tools

Description du poste

As Business Operations Manager at HR Pay Solutions, you are responsible for the reliability, quality, and scalability of the operational payment and benefits processes within HR Pay Solutions. You combine operational leadership with a hands-on approach and actively contribute to the further professionalization of our PayOps organization.

You stay closely involved in day-to-day operations, help resolve complex operational challenges, and ensure that payment processing, reconciliation activities, and service delivery are executed in a controlled and efficient manner. At the same time, you provide direction to the team, drive continuous improvement, and help build a scalable and future-proof operational organization.

WorxInvest is a long-term investment company focused on sustainable value creation. With a diversified portfolio across long-term investments, private equity and real assets, we actively support companies in building lasting growth.

We operate with a clear philosophy: long-term commitment, active ownership and disciplined investing. Our team works at the intersection of strategy, finance and entrepreneurship, contributing directly to investment decisions and long-term value creation.

HR Pay Solutions is a regulated payment institution operating at the intersection of payroll, HR services, and payments. We provide secure, compliant, and efficient payment flows for clients and partners across Europe. To support our continued growth, increasing transaction volumes, and rising requirements around resilience, compliance, and operational excellence, we are investing heavily in the further development and professionalization of our IT and PayOps organization. This supports our ambition to become a leading player in HR payments across Europe.

About the role

Your mission

Operations, Service Delivery & Continuous Improvement

• You ensure that payment operations, benefit card operations, and service delivery are organized in a reliable, efficient, and future-proof manner.
• You drive process improvements, automation, and operational excellence to successfully support growing volumes.
• You build and lead a scalable Business Operations organization with clear responsibilities, processes, and ownership.

Payment Operations & Reconciliation

• You are responsible for the accurate execution and follow-up of payment processes, exception handling, and reconciliation activities.
• You ensure that critical payments are executed on time, accurately, and in a controlled and auditable manner.
• You identify optimization and automation opportunities to reduce operational risks and manual activities.

Functional Ownership & Business Alignment

• You take ownership of operational priorities, processes, requirements, and improvement initiatives within the domain.
• You align business, IT, and external partners to successfully deliver changes, releases, and new initiatives.
• You oversee service levels, KPIs, and customer-focused service delivery for payment and benefits solutions.

Operational Resilience, Compliance & Governance

• You strengthen the operational resilience of HR Pay Solutions and embed resilience and compliance requirements, including DORA.
• You develop and maintain operational playbooks, fallback scenarios, incident response processes, and business continuity plans.
• You ensure clear reporting, process documentation, and evidence management for audit, compliance, and regulatory purposes.
• You build strong partnerships with business stakeholders, banks, vendors, and technology partners.
• You monitor operational risks, service quality, and the performance of external partners.
• You communicate transparently about volumes, KPIs, improvement initiatives, risks, and operational priorities.

Your profile

Who we are looking for

You are an experienced operations professional who enjoys taking ownership of complex operational processes. You combine a hands-on mindset with the ability to coach people, set priorities, and drive improvements. You thrive in an environment where you actively contribute to day-to-day operations while also providing direction and guidance to a team.

In addition, you bring:

• A Master's degree, preferably in Business Administration, Applied Economics, Business Engineering, Economics, or a related field, or equivalent experience.
• Experience in operations, service delivery, or process management within a transactional or regulated environment.
• Knowledge of payment operations, reconciliation, incident management, and process improvement.
• Experience with KPI management, operational governance, and stakeholder management.
• Strong communication skills in Dutch and English,written as well as spoken, and the ability to align teams and stakeholders around shared objectives.

Nice to have? Experience in payments, banking, fintech, or payroll, and knowledge of SEPA, ISO 20022, DORA, benefit card solutions, or core banking processes.

Our offer

What you can expect from us

At HR Pay Solutions, you will have the opportunity to play a key role in an innovative and rapidly growing organization. You will work at the intersection of technology, payments, and operations, helping to build scalable, secure, and future-oriented solutions with a direct impact on our business.

We offer an attractive salary - based on your experience and achievements - and fringe benefits including, group and hospital insurance, meal vouchers,... In addition, the Flex Income Plan allows you to tailor your salary package to fit your personal needs.

You will join an innovative organisation where personal development and high performance go hand in hand. We offer a hybrid working model, with an average of 3 days per week spent collaborating at our Antwerp office.

• Direct exposure to senior stakeholders
• A steep learning curve in a multidisciplinary team
• A collaborative and entrepreneurial work environment
• Competitive compensation and extra-legal benefits such as:
  • a company car
  • meal vouchers
  • an insurance plan
• Our Flex Income Plan allows you to tailor your benefits package to seamlessly tie in with your individual needs and requirements.

At WorxInvest, your work has visible impact and contributes to long-term value creation.

BOOST: A culture of ownership and growth

At WorxInvest, we work according to BOOST, a mindset that defines how we collaborate and grow:

• Bring ambition to the table
• Open up to grow
• Stand strong together
• Think beyond today

BOOST translates our culture into action: taking initiative, learning continuously and building long-term value together.