Operational Excellence & Business Consultant - HR Transformation

Pauwels Consulting; Anderlecht; On-site; EUR 90,000 - 150,000; Full time

Job summary

Pauwels Consulting seeks an expert to accelerate digital transformation of HR and talent operations. The role drives diagnostics, baseline productivity, and improvement opportunities, delivering automation within a human-centric AI framework.

You bridge analysis with deployment for sustainable operational excellence. Responsibilities include governance design, end-to-end automation pilots, knowledge management, and defining future workforce readiness across HR processes.

Qualifications

• 8+ years of experience in operational excellence.
• 8+ years of experience in business analysis.
• 8+ years of experience in process improvement.
• Strong background in HR transformation and HR operations.
• Experience delivering automation, workflow solutions, and AI-enabled transformations.
• Experience designing governance frameworks and operating models.
• Capability assessments and workforce readiness expertise.
• Fluent in English.

Responsibilities

• Conduct operational diagnostics and establish productivity baselines across prioritized HR processes.
• Map employee and manager journeys to identify inefficiencies and apply simplification or automation strategies.
• Gather and document functional requirements, user stories, and acceptance criteria for digital transformation projects.
• Coordinate end-to-end implementation of pilot automation use cases, including testing, deployment, and hypercare.
• Design governance structures and operating models for transformation initiatives.
• Develop knowledge management frameworks and playbooks for sustainable ownership and continuous improvement.
• Assess organizational capabilities and define future workforce readiness requirements.

Job description

Our client is seeking an expert to accelerate the digital transformation of their human resources and talent operations. The project involves establishing productivity baselines, identifying improvement opportunities, and implementing automation use cases within a human-centric AI framework. This role bridges the gap between diagnostic analysis and full-scale deployment to ensure sustainable operational excellence.

• Conduct operational diagnostics and establish productivity baselines across prioritized human resources processes.
• Map employee and manager journeys to identify inefficiencies and apply simplification or automation strategies.
• Gather and document functional requirements, user stories, and acceptance criteria for digital transformation projects.
• Coordinate the end-to-end implementation of pilot automation use cases, including testing, deployment, and hypercare.
• Design governance structures and operating models for transformation initiatives, including ownership and accountability frameworks.
• Develop knowledge management frameworks and operational playbooks to ensure sustainable ownership and continuous improvement.
• Assess organizational capabilities and define future skill requirements to support new ways of working.

• You have 8+ years of experience in operational excellence, business analysis, and process improvement.
• You possess a strong background in HR transformation and HR operations.
• You bring expertise in delivering automation, workflow solutions, and AI-enabled digital transformations.
• You have experience designing governance frameworks, operating models, and knowledge management systems.
• You possess the ability to conduct capability assessments and define future workforce readiness requirements.
• You are fluent in English.

Nice to Haves

• Certification in Lean, Six Sigma, Agile, Business Analysis, or Project Management.
• Fluency in French and/or Dutch.