Onsite Support Engineer - 11014105

ITProposal; Brussel Hoofdstad; On-site; EUR 60,000 - 80,000; Full time

Job summary

ITProposal is seeking an experienced Onsite Support Engineer to provide end-user IT support across desktop, mobile, and meeting room environments in Brussels. You will resolve issues, install and configure devices, and ensure smooth operations of collaboration tools.

Responsibilities span Windows devices, Microsoft 365 apps, mobile platforms, AV and meeting room tech, with CMDB upkeep and vendor coordination. 6-month contract in Brussels with potential for extension.

Qualifications

• 8–10 years of relevant IT support experience.
• Strong knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
• Hands-on experience supporting Apple and Android mobile devices.
• Knowledge of Microsoft Intune and mobile device management.
• Experience with Microsoft Teams Rooms and meeting room technologies.
• Basic networking knowledge: LAN, Wi‑Fi, TCP/IP, VPN.
• Familiarity with ticketing systems such as ServiceNow.
• Strong hardware troubleshooting and IT asset lifecycle management skills.

Responsibilities

• Provide onsite and remote support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, OS, and application issues.
• Support Microsoft 365 apps, including Outlook, Teams, OneDrive, and Office Suite.
• Perform device installations, replacements, upgrades, and asset management.
• Support iPhones, iPads, and Android devices.
• Configure email, Teams, VPN, and mobile apps.
• Manage device enrollment through Intune or other MDM solutions.
• Support Teams Rooms and video conferencing equipment.
• Troubleshoot meeting room displays, cameras, mics, speakers, and collaboration devices.
• Perform pre-meeting checks and executive meeting support.
• Coordinate with AV vendors to resolve complex issues.
• Provide onsite IT support to infrastructure, network, security, server, and workplace teams.
• Perform cable patching, equipment installation, and connectivity checks.
• Manage incidents and service requests through ITSM tools.
• Ensure SLA compliance and maintain CMDB records.
• Participate in site audits and tech refresh projects.

Skills

Onsite IT support

Windows 10/11

Microsoft 365

Mobile device support

Intune / MDM

Teams Rooms

Networking basics

ServiceNow

Asset lifecycle management

Tools

ServiceNow

Job description

Onsite Support Engineer

Location: Brussels, Belgium
Duration: 6 months
Start Date: ASAP
Experience: 8–10 years

Role Overview

We are looking for an experienced Onsite Support Engineer to provide end-user IT support across desktop, mobile device, and meeting room environments.

Key Responsibilities

• Provide onsite and remote support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, operating system, and application issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
• Perform device installations, replacements, upgrades, and asset management.
• Support Apple iPhones, iPads, and Android smartphones and tablets.
• Configure email, Teams, VPN, and mobile applications.
• Manage device enrollment through Microsoft Intune or other MDM solutions.
• Support Microsoft Teams Rooms and video conferencing equipment.
• Troubleshoot meeting room displays, cameras, microphones, speakers, and collaboration devices.
• Perform pre-meeting checks and provide executive meeting support when required.
• Coordinate with AV vendors to resolve complex issues.
• Provide onsite technical support to infrastructure, network, security, server, and workplace teams.
• Perform cable patching, equipment installation, device replacements, and connectivity checks.
• Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
• Ensure SLA compliance and maintain accurate asset and CMDB records.
• Participate in site audits, technology refresh projects, and operational improvement initiatives.

Required Skills and Experience

• 8–10 years of relevant IT support experience.
• Strong knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
• Hands-on experience supporting Apple and Android mobile devices.
• Knowledge of Microsoft Intune and mobile device management.
• Experience with Microsoft Teams Rooms and meeting room technologies.
• Basic networking knowledge, including LAN, Wi‑Fi, TCP/IP, and VPN.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong hardware troubleshooting and IT asset lifecycle management skills.
• Excellent communication, customer service, and problem-solving abilities.