Onsite Support

Jobat; Denderleeuw; Sur place; EUR 40 000 - 52 000; Plein temps

Résumé du poste

Jobat is seeking an IT Onsite Support to assist store operations and corporate services, acting as the first contact for IT issues and ensuring business-critical systems run smoothly.

You will provide 1st/2nd line support, monitor POS systems, log tickets, and contribute to ERP enhancements while helping develop the internal knowledge base and procedures.

Responsabilités

• Provide 1st and 2nd line IT support to stores and central services, primarily remotely and occasionally on-site.
• Monitor the performance and availability of POS systems and coordinate issue resolution with internal or external stakeholders.
• Ensure accurate ticket logging, tracking, and follow-up through the service desk platform.
• Contribute to the maintenance and enhancement of POS and ERP-related functionalities.
• Create, update, and maintain user documentation and operational procedures.
• Identify potential risks, recurring issues, and opportunities for process improvement.

Description du poste

Our client is a well‑established retail organization operating a large network of specialized stores across Belgium. With a strong focus on customer service and operational excellence, the company relies on robust IT solutions to support its stores and central services. To support ongoing growth and digital transformation initiatives, our client is looking for an IT Onsite Support to strengthen its IT team.

Jobomschrijving

As an IT Onsite Support, you will play a key role in supporting both store operations and corporate services. Acting as a first point of contact for IT‑related issues, you will help ensure the smooth functioning of business‑critical systems while contributing to continuous improvement initiatives:

• Provide 1st and 2nd line IT support to stores and central services, primarily remotely and occasionally on‑site.
• Monitor the performance and availability of Point‑of‑Sale (POS) systems and coordinate issue resolution with internal or external stakeholders.
• Ensure accurate ticket logging, tracking, and follow‑up through the company's service desk platform.
• Contribute to the maintenance and enhancement of POS and ERP‑related functionalities.
• Create, update, and maintain user documentation and operational procedures.
• Participate in the development and enrichment of the internal knowledge base.
• Identify potential risks, recurring issues, and opportunities for process improvement.
• Support testing activities and system enhancements as your expertise develops.