Onsite Desktop Support Engineer – VIP IT Support

Cognizant; Brussel Hoofdstad; Sur place; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Life Cover

Car or Mobility Budget

Work-from-Home Allowance

32 Vacation Days

Pension Plan

Luncheon Vouchers

Travel Insurance

EcoCheques

Travel & Entertainment Expenses

Laptop

Mobile Phone with Subscription

Résumé du poste

Cognizant Belgium is seeking a Desktop Support Engineer to deliver high-quality IT service and user support across the organization. You will support end-user devices, imaging, stock management, and onboarding for new starters, while providing VIP support to senior stakeholders.

You will work with the IT Service Desk, collaborate with regional offices, and assist during major incidents, including after-hours support as needed.

Qualifications

• A minimum of 4 years' experience in IT support within a corporate environment.
• Proven troubleshooting skills in a corporate computing environment, with strong investigation and diagnostic capabilities.
• Solid working knowledge of Microsoft Windows 11 and the Microsoft Office 365 suite of applications, including Teams.
• Experience with iPhone / iPad technology and mobile apps.
• Competency in general user administration tasks, data/voice cabling, and patching.
• Working experience with AVD (Azure Virtual Desktop).
• Language proficiency in French or Dutch (written and spoken) is mandatory.

Responsabilités

• Log, monitor, and resolve support requests and incidents in a timely and accurate manner using the firm's ticketing system.
• Troubleshoot hardware and software issues using diagnostic tools and escalate intelligently when required.
• Manage the full lifecycle of end-user devices - including laptop imaging, stock management, device allocation, return, and disposal - in line with HAM and AMDB processes.
• Deliver onboarding support, ensuring all new starters receive a fully configured, tested, and personalised device kit prior to joining date.
• Provide VIP support for partners, senior stakeholders, and time-sensitive priority requests, maintaining professionalism.

Connaissances

Troubleshooting

Strong communication

Team collaboration

Time management

Customer service

Language proficiency in French orDutch

Outils

Microsoft Windows 11

Microsoft Office 365

Microsoft Teams

Azure Virtual Desktop (AVD)

ServiceNow

iManage

Description du poste

Cognizant Belgium is seeking a Desktop Support Engineer to deliver high-quality IT service and user support across the organization. You will support end-user devices, imaging, stock management, and onboarding for new starters, while providing VIP support to senior stakeholders.

You will work with the IT Service Desk, collaborate with regional offices, and assist during major incidents, including after-hours support as needed.