Multilingual Customer Advisor – DE/EN/(NL or FR) in Liège

Jobtalent Belgium; Luik; Hybride; EUR 26 000 - 35 000; Plein temps

Avantages offerts par ce poste

Comprehensive training and onboarding

International team environment

Career growth opportunities

Permanent contract potential after an,

Résumé du poste

Satellic seeks a Customer Advisor to join its Liège-based team, delivering first-line support to international clients through calls, emails and chat.

You will handle road toll inquiries for freight vehicles in Belgium, with training provided. Fluency in English is required; multilingual skills are rewarded. There is potential for homeworking and a permanent contract after a successful interim period.

Qualifications

• Upper secondary education completed.
• 2–5 years of experience in customer service or related field.
• Excellent command of English (spoken and written).
• Strong communication and customer service skills.
• Good computer literacy and ability to learn new systems.
• Ability to work in a fast-paced, multicultural environment.
• Fluency in Dutch + English, German + English, German + English + French, or German + English + Dutch.
• Trilingual candidates are highly valued.
• Additional language skills may qualify for a language bonus.
• Competitive gross monthly salary of €2,369–€3,175 based on experience.

Responsabilités

• Be the first point of contact for customers via calls, emails and chat.
• Provide accurate, friendly, timely support to Satellic customers.
• Assist with road toll inquiries for freight vehicles in Belgium.
• Utilize CRM to verify on-board documents and related tasks.
• Work with an international, multicultural team and adapt quickly.

Outils

CRM systems

Description du poste

Are you passionate about delivering outstanding customer service and fluent in multiple languages? As a Customer Advisor in our Liège-based team, you’ll be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. You’ll interact with international clients through various channels – calls, emails, and chat – providing accurate, friendly, and timely support.

You will support Satellic customers through different communication channels and provide professional, efficient assistance regarding their requests and issues: handling calls, emails, and chats related to the road toll for freight vehicles in Belgium and, in the future, other projects such as Monizze, Arrive, Fain and verification of on-board documents via the CRM system.

• Excellent command of English, both spoken and written
• Successful completion of an English language assessment
• Strong communication and customer service skills
• Good computer literacy and ability to learn new systems
• Ability to work in a fast-paced, multicultural environment
• Fluency in one or more of the following language combinations: Dutch + English, German + English, German + English + French, or German + English + Dutch
• Trilingual candidates are highly valued
• Additional language skills may qualify for a language bonus
• Upper secondary education completed
• 2 to 5 years of relevant experience in customer service or a related field
• Availability for rotating shifts between 07:00 and 22:00 (potential for homeworking)
• Competitive gross monthly salary between €2,369 and €3,175, based on experience
• Additional language bonus of €200 gross/month for eligible multilingual profiles
• Comprehensive training and onboarding
• Opportunity to work with an international and multicultural team
• Long-term career growth opportunities
• Possible permanent contract after a successful interim period
• Supportive team culture focused on your development