Marketplace Strategy and Ops Manager

Uber; Brussel Hoofdstad; On-site; EUR 60,000 - 90,000; Full time

Job summary

Uber Eats is seeking an Operations Manager for the Brussels market to own the real-time health, efficiency, and balance of our delivery network across Belgium. You will model, monitor, and optimize demand, merchant availability, dispatch efficiency, and delivery reliability to maximize market growth.

You will drive marketplace improvements through data, SQL, and cross-functional collaboration with local teams; expect exposure to product rollouts, experiments, and growth initiatives in a

Qualifications

• 2-4 years in business analytics, operations management, strategy consulting, or tech scale-up.
• Advanced SQL proficiency; AI models is a plus.
• Advanced Excel / Google Sheets quantitative modeling skills.
• Fluent in English and either French or Dutch (written and spoken).

Responsibilities

• Marketplace Optimization: monitor and tune levers to maximize conversion and throughput in Belgian cities.
• Defect & SLA Management: track and reduce marketplace defects with root-cause analyses and fixes.
• Data & SQL Analytics: write SQL queries and build data models to isolate network imbalances and evaluate market efficiency.
• Product Rollouts & Experiments: deploy regional/global marketplace features and run local A/B tests.
• Commercial & Growth Alignment: coordinate with local account management and marketing teams for marketplace actions.

Skills

Analytical thinking

Execution oriented

Structured problem solving

Communication

Tools

SQL

Excel

Google Sheets

Job description

About the Role

As an Operations Manager on the the company Eats team in Brussels, you will own the real-time health, efficiency, and operational balance of our delivery network across Belgium. You will use data to monitor, model, and optimize the interplay between market demand, merchant availability, dispatch efficiency, and delivery reliability. Reporting to the Head of Courier & Marketplace Operations, this role requires strong analytical skills, quantitative modeling, and direct operational execution to maximize market growth.

What You'll Do

• Marketplace Optimization: Monitor and tune core marketplace levers to maximize conversion and throughput across Belgian cities.
• Defect & SLA Management: Track and reduce marketplace defect rates by conducting root-cause analyses and implementing structural and scalable fixes.
• Data & SQL Analytics: Write SQL queries and construct data models to isolate network imbalances, track dynamic fee performance, and evaluate market efficiency.
• Product Rollouts & Experiments: Deploy regional and global marketplace product features and run localized A/B tests to measure impact.
• Commercial & Growth Alignment: Coordinate with local account management and marketing teams to prepare marketplace levers for various planned actions and exogenous factors.

What You'll Need

• Experience: 2-4 years in business analytics, operations management, strategy consulting, or a tech scale-up environment.
• Technical Skills: Advanced SQL proficiency; experience with AI models is a plus
• Advanced Excel / Google Sheets quantitative modeling skills.
• Structured Problem-Solving: Ability to break down multi-variable network mechanics into clear, data-driven action plans.
• Language Skills: Fluent in English and either French or Dutch (written and spoken).
• Execution Focus: Strong bias for action with a track record of driving data-backed projects from initial query to local implementation.

Ready to Ride?This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and the company's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.the company is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.