Marine Customer Service Associate for Orders & Growth

Brunswick Corporation; Luik; Hybride; EUR 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Bonus plan

Meal vouchers (€10)

5 extra vacation days

Group Pension & Disability Plan

Hospitalization Insurance

Remote work allowance (2 days/wk)

LinkedIn Learning access

Employee Discount on Boats & P&A

Employee Boat Rental Program

Résumé du poste

Brunswick Corporation in Belgium seeks a Customer Service Representative to handle orders, assist with billing inquiries, and coordinate with distribution for on-time delivery. The role requires a bachelor’s degree and 1–3 years in customer service or international trade, with strong MS Office and Salesforce skills, and fluent French plus advanced English.

You’ll support order processing, respond to inquiries, and identify upselling opportunities while contributing to process improvements.

Qualifications

• Relevant bachelor degree
• 1-3 years’ experience in a Customer Service role /International trade
• Good working knowledge of MS Office & Salesforce
• Fluent in French and advanced level of business English (verbal and written)
• Ability to multitask and prioritize work
• Dynamic and proactive
• Organized, precise and conscientious

Responsabilités

• Processes customer orders according to sales conditions and in line with company policies.
• Checks and follows the credit situation and the product allocation versus priorities
• Handles consignments orders
• Provides timely responses to customer inquiries by telephone and/or email consistent with service and quality standards
• Works with the customer on shipment planning and if necessary gives instructions to Distribution Center for the physical preparation of the orders.
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Provides customer services relating to sales, sales promotions, prices
• Answers first level technology questions
• Develops improvement plans in response to customer surveys
• Supports the preparation of the Boat Shows by coordinating the products booking, shipments and returns
• Participates in various process improvement initiatives related to Customer service.

Connaissances

MS Office

Salesforce

French proficiency

English proficiency

Customer service

Multitasking

Communication

Formation

Bachelor's degree

Outils

Salesforce

MS Office

Description du poste

Brunswick Corporation in Belgium seeks a Customer Service Representative to handle orders, assist with billing inquiries, and coordinate with distribution for on-time delivery. The role requires a bachelor’s degree and 1–3 years in customer service or international trade, with strong MS Office and Salesforce skills, and fluent French plus advanced English.

You’ll support order processing, respond to inquiries, and identify upselling opportunities while contributing to process improvements.