Customer Service Representative

brunswick; Petit-Rechain; Sur place; EUR 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Bonus plan 5% of annual salary

Meal vouchers €10 value

5 extra vacation days

Group Pension & Insurance

Work from home 2 days per week

LinkedIn Learning access

Employee discount program

Employee Boat Rental Program

Résumé du poste

Brunswick, a global marine leader, is seeking a Customer Service Representative in Belgium to manage orders and provide exceptional service. You will handle billing inquiries, requests, and complaints, coordinating with multiple departments to ensure on-time delivery and high-quality responses.

The role requires 1–3 years in customer service, MS Office and Salesforce proficiency, and fluency in French with strong business English.

Qualifications

• Bachelor's degree in a relevant field.
• 1–3 years' experience in Customer Service or International trade.
• Fluent in French and advanced business English (verbal and written).
• Good working knowledge of MS Office & Salesforce.

Responsabilités

• Process customer orders according to sales conditions and company policies.
• Check credit status and product allocation versus priorities.
• Handle consignments orders and provide timely responses to inquiries by phone or email.
• Coordinate shipment planning and instruct Distribution Center for preparation of orders.
• Provide product and service information and identify upselling opportunities.

Connaissances

Multitasking

Organized

Dynamic and proactive

Ability to prioritize work

Fluent in French

Business English (advanced)

Formation

Relevant bachelor degree

Outils

MS Office

Salesforce

Description du poste

Are you ready for what's next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests", and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

The Customer Service Representative handles customers' orders and provides them with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. With his/her deep knowledge of systems, processes and collaboration with other departments, the Customer Service Representative will ensure the orders will be delivered on time as per customer request and the inquiries will be answered in a timely and qualitative manner.

Accountabilities

• Processes customer orders according to sales conditions and in line with company policies.
• Checks and follows the credit situation and the product allocation versus priorities
• Handles consignments orders
• Provides timely responses to customer inquiries by telephone and/or email consistent with service and quality standards
• Works with the customer on shipment planning and if necessary gives instructions to Distribution Center for the physical preparation of the orders.
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Provides customer services relating to sales, sales promotions, prices
• Answers first level technology questions
• Develops improvement plans in response to customer surveys
• Supports the preparation of the Boat Shows by coordinating the products booking, shipments and returns
• Participates in various process improvement initiatives related to Customer service.

Skills & Knowledge

• Relevant bachelor degree
• 1-3 years' experience in a Customer Service role /International trade,
• Good working knowledge of MS Office & Salesforce
• Fluent in French and advanced level of business English (verbal and written)
• Ability to multitask and prioritize work
• Dynamic and proactive
• Organized, precise and conscientious

Our offer

This exciting position offers a salary range between 41.50 0€ and 52.000€ (payable in 13.92 instalments). Please be aware that this range represents the pay scale for all positions within the job grade in which the post falls. The actual salary offer will consider a wide range of factors, including skills, experience, and location.

Benefits

• A Bonus plan at a target of 5% of the annual salary;
• Meal vouchers with a face value of 10€;
• 5 extra-legal vacation days ;
• Group Pension, Disability Plan & Hospitalization Insurance;
• The possibility to work from home 2 days per week with a daily net allowance;
• Free access to LinkedIn Learning to support your personal growth;
• Employee Discount Program that allows for discounts on Boats, Engines and P&A;
• Employee Boat Rental Program;
• A unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [e-mail] for support.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [e-mail] or 866-278-6942.