Customer Service Representative

Brunswick Corporation; Luik; Hybride; EUR 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Bonus plan

Meal vouchers (€10)

5 extra vacation days

Group Pension & Disability Plan

Hospitalization Insurance

Remote work allowance (2 days/wk)

LinkedIn Learning access

Employee Discount on Boats & P&A

Employee Boat Rental Program

Résumé du poste

Brunswick Corporation in Belgium seeks a Customer Service Representative to handle orders, assist with billing inquiries, and coordinate with distribution for on-time delivery. The role requires a bachelor’s degree and 1–3 years in customer service or international trade, with strong MS Office and Salesforce skills, and fluent French plus advanced English.

You’ll support order processing, respond to inquiries, and identify upselling opportunities while contributing to process improvements.

Qualifications

• Relevant bachelor degree
• 1-3 years’ experience in a Customer Service role /International trade
• Good working knowledge of MS Office & Salesforce
• Fluent in French and advanced level of business English (verbal and written)
• Ability to multitask and prioritize work
• Dynamic and proactive
• Organized, precise and conscientious

Responsabilités

• Processes customer orders according to sales conditions and in line with company policies.
• Checks and follows the credit situation and the product allocation versus priorities
• Handles consignments orders
• Provides timely responses to customer inquiries by telephone and/or email consistent with service and quality standards
• Works with the customer on shipment planning and if necessary gives instructions to Distribution Center for the physical preparation of the orders.
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Provides customer services relating to sales, sales promotions, prices
• Answers first level technology questions
• Develops improvement plans in response to customer surveys
• Supports the preparation of the Boat Shows by coordinating the products booking, shipments and returns
• Participates in various process improvement initiatives related to Customer service.

Connaissances

MS Office

Salesforce

French proficiency

English proficiency

Customer service

Multitasking

Communication

Formation

Bachelor's degree

Outils

Salesforce

MS Office

Description du poste

Are you ready for what's next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests”, and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

The Customer Service Representative handles customers’ orders and provides them with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. With his/her deep knowledge of systems, processes and collaboration with other departments, the Customer Service Representative will ensure the orders will be delivered on time as per customer request and the inquiries will be answered in a timely and qualitative manner.

Accountabilities:

• Processes customer orders according to sales conditions and in line with company policies.
• Checks and follows the credit situation and the product allocation versus priorities
• Handles consignments orders
• Provides timely responses to customer inquiries by telephone and/or email consistent with service and quality standards
• Works with the customer on shipment planning and if necessary gives instructions to Distribution Center for the physical preparation of the orders.
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Provides customer services relating to sales, sales promotions, prices
• Answers first level technology questions
• Develops improvement plans in response to customer surveys
• Supports the preparation of the Boat Shows by coordinating the products booking, shipments and returns
• Participates in various process improvement initiatives related to Customer service.

Skills & Knowledge:

• Relevant bachelor degree
• 1-3 years’ experience in a Customer Service role /International trade,
• Good working knowledge of MS Office & Salesforce
• Fluent in French and advanced level of business English (verbal and written)
• Ability to multitask and prioritize work
• Dynamic and proactive
• Organized, precise and conscientious

Our offer:

This exciting position offers a salary range between 41.500€ and 52.000€ (payable in 13.92 instalments). Please be aware that this range represents the pay scale for all positions within the job grade in which the post falls. The actual salary offer will consider a wide range of factors, including skills, experience, and location.

In addition to the competitive salary, we offer the following benefits:

• A Bonus plan at a target of 5% of the annual salary;
• Meal vouchers with a face value of 10€;
• 5 extra-legal vacation days ;
• Group Pension, Disability Plan & Hospitalization Insurance;
• The possibility to work from home 2 days per week with a daily net allowance;
• Free access to LinkedIn Learning to support your personal growth;
• Employee Discount Program that allows for discounts on Boats, Engines and P&A;
• Employee Boat Rental Program;
• A unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [e-mail] for support.

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