Maintenance Manager

Hertz; Brussel; Sur place; EUR 65 000 - 85 000; Plein temps

Résumé du poste

Hertz is looking for a Maintenance Manager based in Belgium, tasked with ensuring vehicles are safe, compliant, and optimally utilized. The role involves managing the maintenance performance across Belgium and Luxembourg, defining maintenance strategies, and leading teams.

The ideal candidate should have 5-10+ years of experience in fleet maintenance, a strong operational mindset, knowledge of automotive repair processes, and fluency in English, with Dutch and/or French considered advantageous.

Qualifications

• 5–10+ years of relevant experience in fleet maintenance or automotive aftersales.
• Experience managing supplier networks and negotiating service levels.
• Fluent in English; Dutch and/or French preferred.

Responsabilités

• Own up to maintenance performance across Belgium and Luxembourg.
• Define and execute the maintenance strategy aligned with operational objectives.
• Lead and develop maintenance teams across multiple locations.

Connaissances

Strong operational and analytical mindset

Deep knowledge of automotive repair processes

Vendor negotiation and contract management

Leadership and change management

Data-driven decision making

Formation

Bachelor’s or Master’s degree in Automotive, Engineering, Logistics or Business

Description du poste

About Hertz

Hertz is a global mobility company focused on operational excellence, cost efficiency, and customer experience. In BELUX, maintenance is critical to vehicle availability, safety, cost control, and customer satisfaction.

Job Description

1. About Hertz

Hertz is a global mobility company focused on operational excellence, cost efficiency, and customer experience. In BELUX, maintenance is critical to vehicle availability, safety, cost control, and customer satisfaction.

2. Role Purpose

The BELUX Maintenance Manager owns end‑to‑end maintenance performance across Belgium and Luxembourg. The role ensures that vehicles are:

• Safe, compliant, and roadworthy
• Available for rental at optimal utilisation
• Maintained at lowest sustainable cost
• Repaired efficiently with minimal downtime

This role directly impacts utilisation, NPS, OoS, and total fleet cost.

This role reports to the Director Fleet / Country Fleet leadership and leads the BELUX maintenance network, including internal coordinators, workshop operations, and external repair partners.

3. Key Responsibilities

A. Maintenance Strategy & Governance

• Define and execute the BELUX maintenance strategy aligned with fleet and operational objectives
• Standardise processes across BE/LU (damage handling, repairs, preventive maintenance)
• Implement governance routines (KPIs, supplier reviews, audit checks)

B. Operational Maintenance Performance

• Own performance of:
  • Repair lead time
  • Out‑of‑service (OoS) days
  • Turnaround time (TAT)
  • Workshop productivity
• Drive rapid vehicle turnaround from damage to readiness
• Ensure consistent service levels across all stations and hubs

C. Supplier & Workshop Management

• Manage relationships with:
  • Bodyshops
  • Mechanical workshops
  • Tires, glass, and specialist vendors
• Negotiate labour rates, SLAs, and service conditions
• Monitor vendor performance (cost, quality, cycle time)
• Optimise workshop footprint (insourcing vs outsourcing)

D. Cost Control & Financial Ownership

• Own maintenance and damage budget across BELUX
• Optimise:
  • Labour cost per repair
  • Parts cost and sourcing strategy
  • Cost per damage case
• Drive cost reduction initiatives without impacting quality or availability

E. Damage & Claims Optimization

• Standardise damage assessment processes (fair, consistent, cost‑controlled)
• Reduce claim leakage and unauthorised repair spend
• Collaborate with Operations and Claims teams to improve recovery rates

F. Compliance, Safety & Risk Management

• Ensure all vehicles comply with:
  • Local technical inspections (APK / contrôle technique)
  • Safety regulations and recall campaigns
• Manage risk related to vehicle condition and liability
• Maintain audit‑ready documentation and processes

G. Fleet Lifecycle Integration

• Coordinate with:
  • Fleet (acquisition & planning)
  • Operations (utilisation & availability)
  • Remarketing (defleet condition & refurbishment)
• Support decisions on:
  • Repair vs defleet
  • Refurbishment investments
  • Residual value preservation

H. Data, Reporting & Performance Management

• Monitor and report KPIs:
  • Maintenance cost per unit / per day
  • OoS rate
  • Cycle time
  • Supplier performance
• Leverage data and analytics to improve decision‑making
• Drive continuous improvement initiatives (process + systems)

I. Leadership & Team Management

• Lead and develop maintenance teams (workshops, admins, supervisors)
• Build a high‑performance, cost‑conscious culture
• Ensure alignment across BE/LU teams
• Coach teams on operational excellence and compliance across Belgium and Luxembourg

4. Qualifications & Requirements

Education

• Bachelor’s or Master’s degree in Automotive, Engineering, Logistics or Business

Experience

• 5–10+ years of relevant experience in fleet maintenance, automotive aftersales, leasing, rental fleet operations, or a comparable multi‑site automotive environment in Belgium and Luxembourg.
• Proven experience managing supplier networks, negotiating service levels and labour rates, and driving maintenance performance across multiple locations.
• Experience working cross‑functionally with Operations, Fleet, Claims, and Remarketing teams in a fast‑paced operational environment.

Skills & Competencies

• Strong operational and analytical mindset
• Deep knowledge of:
  • Automotive repair processes
  • Damage management
  • Cost control
• Vendor negotiation and contract management
• Data‑driven decision making
• Leadership and change management

Languages

• Fluent in English
• Dutch and/or French strongly preferred; Luxembourgish or German is an advantage