Workshop Manager

Arbalett; Belgique; Sur place; EUR 70 000 - 95 000; Plein temps

Résumé du poste

Arbalett in Belgium seeks an experienced Operational Manager to run a high‑performing workshop, coordinating supervisors and technicians to deliver on client promises. You will lead planning, quality control, and cost management while driving safety improvements and Lean initiatives across the site.

You will foster a data‑driven culture, manage stakeholder relationships, and ensure timely reporting to management.

Qualifications

• Lead a workshop team of supervisors and technicians.
• Data‑driven approach to operations management in a technical environment.
• Strong focus on safety, quality, and continuous improvement (Lean, 5S).
• Excellent stakeholder management and client‑facing coordination.
• Professional English; French/Dutch valued in Belgium context.

Responsabilités

• Drive workshop performance: planning, execution, quality control, and cost management.
• Own site KPIs and weekly/monthly reporting to management.
• Lead supervision and technician reviews; oversee recruitment and onboarding.
• Prioritize safety and quality with root‑cause analyses and corrective actions.
• Coordinate procurement with local suppliers; manage spare parts and stock levels.

Connaissances

Leadership

Data‑driven

Lean / 5S

Communication

Change management

Formation

Bac+3 in electromechanics / mechanics / maintenance / industrial engineering

Outils

ERP system

Description du poste

Reporting to the Director of Operations, you drive the overall workshop performance: execution quality, lead times, cost control, safety, compliance and client relations.

You manage several workshop supervisors who themselves lead the technicians, and you are the site's operational authority: arbitration, priorities, technical decisions, people leadership.

What You Will Lead

Performance : Orchestrating the full workshop flow: planning, execution, quality control, invoicing preparation. Ownership of site KPIs (turnaround, cost per intervention, availability rate) with weekly and monthly reporting to management.

Client relations : Primary point of contact for all operational and technical matters: leading recurring review meetings, monitoring SLA compliance, proactively escalating deviations before they become issues.

Safety and quality : Supporting the Safety Advisor, leading root cause analyses on incidents, near‑mises and quality deviations, then driving corrective actions through to closure.

Continuous improvement : Local deployment of Lean / 5S / flow optimization initiatives, with measurable gains. Updating procedures and work instructions.

Local technical procurement : Managing relationships with local suppliers and supporting procurement on spare parts availability and stock levels.

Day-to-Day Management

Coaching and developing supervisors: performance reviews conducted jointly with the Director of Operations, co‑leading technician reviews.

Workforce planning (shifts, absences, overtime), approving leave and expense reports within the approval matrix, participating in recruitment and onboarding, organizing technical and safety training.

The Profile We Are Looking For

A proven operational manager from a demanding technical environment, able to run a workshop, unite a team of supervisors and technicians, and deliver on the client promise every day.

A data‑driven approach, ease in multi‑stakeholder environments, and the right balance between high standards and people care.

What defines you:

• Technical degree minimum Bac+3 (electromechanics, mechanics, maintenance, industrial engineering)
• Minimum 5 years of experience in workshop management, maintenance or operations, in a heavy equipment or complex technical environment
• Proven leadership of structured teams (supervisors + technicians)
• Data‑driven culture, hands‑on experience with an operational ERP
• Client focus, ability to manage a demanding B2B relationship
• Change management and continuous improvement (Lean, 5S)
• Professional English is essential; French and/or Dutch are highly valued in the Belgian context