Logistics Customer Success Specialist – Contract Operations

Kuehne+Nagel; Eindhout; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Meal vouchers

Hospitalisation

Group insurance

Job summary

Kuehne+Nagel Eindhout is seeking a Customer Service Specialist to strengthen our Contract Logistics team in Eindhout. You will be the voice for the customer, coordinating and administering the order process.

You will ensure follow-up on all order-handling aspects, inform customers about progress, and collaborate with internal stakeholders and external partners to deliver the best service. We offer meal vouchers, hospitalization and group insurance.

Qualifications

• At least 1 year of experience in a customer service function or a logistics administration function.
• A solid understanding of the basics of logistics/warehouse processes such as inbound/outbound/stock management.
• A born communicator towards customers, external partners, and suppliers.
• Basic IT and IS skills: good MS Excel, experience with WMS is an asset.
• Professional level of English and Dutch, both speaking and writing; other languages are an asset.
• Ability to handle a healthy level of stress in your job and strong organizational skills.

Responsibilities

• Maximizing customer satisfaction in line with contractual arrangements by focusing on coordination and administration of the order process;
• Ensuring follow-up on all aspects related to the complete handling of customer orders and demonstrating a sense of urgency when required.
• Aligning with both internal stakeholders, such as operational team leaders and managers, and external stakeholders to provide the best possible customer service;
• Always Informing the customer about the progress of our order processing;
• Ensuring correct and timely invoicing for our services;
• Handling complaints: registering, coordinating necessary actions to resolve issues, and communicating solutions with customers;
• Participating in initiatives for continuous improvement.

Skills

Customer service

Logistics basics

MS Excel

WMS experience

English & Dutch

Job description

Kuehne+Nagel Eindhout is seeking a Customer Service Specialist to strengthen our Contract Logistics team in Eindhout. You will be the voice for the customer, coordinating and administering the order process.

You will ensure follow-up on all order-handling aspects, inform customers about progress, and collaborate with internal stakeholders and external partners to deliver the best service. We offer meal vouchers, hospitalization and group insurance.