Contract Logistics Customer Service Specialist

Kuehne+Nagel; Eindhout; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Meal vouchers

Hospitalisation

Group insurance

Job summary

Kuehne+Nagel Eindhout is seeking a Customer Service Specialist to strengthen our Contract Logistics team in Eindhout. You will be the voice for the customer, coordinating and administering the order process.

You will ensure follow-up on all order-handling aspects, inform customers about progress, and collaborate with internal stakeholders and external partners to deliver the best service. We offer meal vouchers, hospitalization and group insurance.

Qualifications

• At least 1 year of experience in a customer service function or a logistics administration function.
• A solid understanding of the basics of logistics/warehouse processes such as inbound/outbound/stock management.
• A born communicator towards customers, external partners, and suppliers.
• Basic IT and IS skills: good MS Excel, experience with WMS is an asset.
• Professional level of English and Dutch, both speaking and writing; other languages are an asset.
• Ability to handle a healthy level of stress in your job and strong organizational skills.

Responsibilities

• Maximizing customer satisfaction in line with contractual arrangements by focusing on coordination and administration of the order process;
• Ensuring follow-up on all aspects related to the complete handling of customer orders and demonstrating a sense of urgency when required.
• Aligning with both internal stakeholders, such as operational team leaders and managers, and external stakeholders to provide the best possible customer service;
• Always Informing the customer about the progress of our order processing;
• Ensuring correct and timely invoicing for our services;
• Handling complaints: registering, coordinating necessary actions to resolve issues, and communicating solutions with customers;
• Participating in initiatives for continuous improvement.

Skills

Customer service

Logistics basics

MS Excel

WMS experience

English & Dutch

Job description

It's more than a job

To strengthen our teams for the growth in Contract Logistics activities in our site in Eindhout, we are looking for motivated Customer Service Specialist. Are you the voice for the customer we are looking for?

How you create impact

• Maximizing customer satisfaction in line with contractual arrangements by focusing on coordination and administration of the order process;
• Ensuring follow-up on all aspects related to the complete handling of customer orders and demonstrating a sense of urgency when required.;
• Aligning with both internal stakeholders, such as operational team leaders and managers, and external stakeholders to provide the best possible customer service;
• Always Informing the customer about the progress of our order processing;
• Ensuring correct and timely invoicing for our services;
• Handling complaints: registering, coordinating necessary actions to resolve issues, and communicating solutions with customers;
• Participating in initiatives for continuous improvement.

What we would like you to bring

• At least 1 year of experience in a customer service function or a logistics administration function;
• A solid understanding of the basics of logistics/warehouse processes such as inbound/outbound/stock management;
• A born communicator towards customers, external partners, and suppliers;
• Basic IT and IS skills: good MS Excel, experience with WMS is an asset;
• Professional level of English and Dutch, both speaking and writing; other languages are an asset;
• Ability to handle a healthy level of stress in your job and strong organizational skills.

What's in it for you

We offer you a challenging position in a vibrant work environment where development and progress are a priority. Additional to opportunities for professional learning, you will learn to work with cutting-edge IT systems. You will join an ambitious and dynamic team, within a pleasant and casual working climate. You start with an open-ended contract at a competitive salary, complemented with meal vouchers, hospitalization and group insurance.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.