L3 Support Engineer

Sander; Henegouwen; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Sander is seeking a hands-on L3 Support Engineer / System Administrator in Belgium to own L3 incidents, manage MS & Linux environments, and collaborate with IT & Infrastructure teams. This role focuses on varied, challenging technical work rather than repetitive tickets.

You will work across workstations, networking, endpoints, and security, maintain CMDB and ticketing data, and expand your skills across technologies.

Qualifications

• 5+ years of experience in IT Support, System Administration or a similar technical role.

Responsabilités

• Own L3 support for complex incidents across workstations, applications, operating systems and infrastructure.

Connaissances

Microsoft & Linux environments

Networking & VPN

Team player / growth mindset

Communication skills

French & English fluency

Outils

CMDB

Ticketing system

Microsoft 365

Teams

Zoom

Apple device management

Description du poste

A hands-on L3 role combining advanced support, systems and infrastructure : in a team where you can continuously develop your technical expertise.

What makes this opportunity stand out? You won’t be stuck doing repetitive tickets. You’ll work closely with experienced IT and infrastructure professionals, tackle increasingly complex technical challenges and have the opportunity to expand your skills across different technologies.

L3 Support Engineer / System Administrator : The Job

• Own L3 support for complex incidents, troubleshooting issues across workstations, applications, operating systems and infrastructure.
• Administer Microsoft & Linux environments, handling user rights, configurations, deployments and day-to-day system administration tasks.
• Troubleshoot and support networking, VPN, security and endpoint solutions, escalating more complex infrastructure issues when required.
• Manage laptops, desktops and Apple devices, including preparation, configuration and deployment.
• Maintain accurate CMDB and ticketing data, follow incidents through to resolution and contribute to improving processes and Knowledge Base documentation.
• Work closely with the IT & Infrastructure teams on projects, exceptional workloads and continuous improvements to the overall IT environment.

L3 Support Engineer / System Administrator : The Profile

• 5+ years of experience in IT Support, System Administration or a similar technical role, ideally with L2/L3 exposure.
• Strong technical knowledge of Microsoft & Linux environments, with good troubleshooting and problem-solving skills.
• Comfortable working with networking, VPN, antivirus/security solutions and user access management.
• Experience with Microsoft 365, Teams, Zoom and collaboration tools, as well as Apple environments such as macOS, iOS and iPadOS.
• Familiarity with print management, audiovisual and conference-room technologies is a plus.
• A team player with a growth mindset, strong communication skills and genuine curiosity for learning new technologies. Fluent in French and English.

L3 Support Engineer / System Administrator : The Offer

• Technical growth: broaden your expertise across systems, infrastructure, networking and security.
• Varied responsibilities with exposure to different technologies and challenging technical environments.
• Collaborative team environment where knowledge sharing and continuous learning are encouraged.
• Autonomy & ownership: take responsibility for incidents and technical improvements rather than simply closing tickets.
• International environment with opportunities to collaborate with diverse teams and stakeholders.
• A dynamic workplace where initiative, curiosity and technical development are genuinely valued.