Klantenservice Specialist Verzekeringen

Jobat; Luik; On-site; EUR 32,000 - 42,000; Full time

Job summary

Jobat in Belgium is seeking a Customer Care Officer for a client active in the insurance/assistance sector. This role focuses on delivering high-quality customer support over the phone and coordinating with partners.

You will handle incoming calls, analyze customer needs, and provide solutions following established procedures, while maintaining clear, professional communication and contributing to process improvements within the team.

Responsibilities

• Handle incoming customer calls and analyze their needs.
• Provide appropriate solutions according to procedures and guidelines.
• Help customers in emergencies.
• Coordinate actions with external partners.
• Ensure administrative follow-up of files.
• Collaborate with internal teams to optimize service.
• Inform customers in a clear and professional manner.
• Contribute to process improvement within the team.

Job description

Jobat in Belgium is seeking a Customer Care Officer for a client active in the insurance/assistance sector. This role focuses on delivering high-quality customer support over the phone and coordinating with partners.

You will handle incoming calls, analyze customer needs, and provide solutions following established procedures, while maintaining clear, professional communication and contributing to process improvements within the team.