Key Account Manager

Oystershell; Merelbeke; On-site; EUR 60,000 - 90,000; Full time

Job summary

Oystershell in Ghent, Belgium, is seeking a motivated Key Account Manager to oversee and grow our existing B2B business worldwide. You will be the primary contact for major international customers, coordinate with customer service, and drive forecasts, pricing insights, and CRM updates to protect and expand revenue.

The role requires 2–5 years in a commercial setting (B2B pharma/consumer health), strong analytical skills, and fluency in Dutch and English.

Qualifications

• Master’s degree or equivalent experience.
• 2–5 years of commercial experience in B2B pharma, OTC, consumer health, or FMCG.
• Proven track record in key account management with international customers.
• Experience in forecasting, pricing, margins, and CRM.
• Experience in matrix organizations is an asset.

Responsibilities

• Manage day-to-day B2B existing business and protect it.
• Ensure operational excellence and flawless order follow-up with customer service.
• Maintain daily contact with customers and communicate innovations and projects.
• Serve as single point of contact for inquiries (regulatory, quality, etc.).
• Achieve yearly sales and service KPIs.

Skills

Key account management

Relationship building

Excel / financials

Multistakeholder management

Team player

Communication

Dutch & English

Education

Master’s degree or equivalent experience

Job description

Oystershell (www.oystershell.com), headquartered in Ghent, Belgium, develops innovative consumer healthcare products grounded in science and design. Our international B2B business unit partners with major pharmaceutical companies and strong regional “local heroes” to commercialize our innovations worldwide.

Mission of the Role

The Key Account Manager is primarily responsible for the day-to-day management, protection, and development of Oystershell’s existing B2B business.

Your focus lies in:

• Ensuring operational excellence and flawless order follow-up together with customer service
• Managing daily customer contact and protecting existing business
• Providing customers with timely information about innovations and ongoing projects
• Act as the single point of contact for all customer inquiries, including non-commercial topics (regulatory, mastertext, quality, environmental), collecting internal input, do own research and providing consolidated responses.
• Achieving the yearly sales and service KPIs

Job Profile

Formal Educational Requirements

• Master’s degree or equivalent experience.

Experience Requirements

• 2–5 years of relevant commercial experience, ideally in B2B pharma, OTC, consumer health, or FMCG.
• Proven track record in key account management with international customers.
• Strong exposure to operational follow-up, forecasting, and customer relationship management.
• Understanding of pricing, margins, and commercial analysis.
• Experience in matrix organizations is an asset.

Required Skills

• Strong relationship-builder able to manage complex, multi-stakeholder accounts.
• Highly organized with strong attention to operational detail.
• Strong analytical and planning skills; comfortable with Excel and financial logic.
• Clear communicator and problem solver.
• Ability to translate customer needs into actionable follow-ups.
• Customer-centric with a proactive, service-oriented mindset.
• Team player
• Confident handling a diverse & complex, science-heavy product range across multiple international customers and brands.
• You have an excellent knowledge of both Dutch and English.

Professional Attitude

• Reliable, structured, and hands‑on.
• Positive and solution-oriented.
• Independent self‑starter who also enjoys close teamwork.
• Pragmatic, with a “fix it before it becomes a problem” mindset.
• Embody Oystershell’s values: Passion, Ambition, Entrepreneurship, Integrity, and Collaboration.

Temporary position (January–July 2027), with potential for extension.

Please note that this role must be performed onsite at our headquarters in Ghent, Belgium. Therefore, we can only consider candidates who are already residing in Belgium and are legally permitted to work here.