Junior IT Support Engineer - URGENTE POSITIE

Editx; Sint-Pieters; On-site; EUR 26,000 - 38,000; Full time

Job summary

Editx in Sint-Pieters, Belgium is seeking a junior IT Support Engineer to handle 1st/2nd line support for hardware, software, and network issues. You will maintain desktops, laptops, and peripherals, and log incidents through our ticketing system.

You will contribute to ongoing improvements in service desk processes to enhance user experience and reliability. The role focuses on Windows, Office 365, VPN, printers, and mobile devices, offering a hands-on entry into IT support with growth

Qualifications

• Basic 1st/2nd line IT support experience.
• Familiar with Windows OS, Office 365, VPN, printers and mobile devices.

Responsibilities

• Provide 1st/2nd line support for hardware, software and network issues.
• Maintain and configure desktops, laptops and peripherals.
• Log and resolve incidents via ticketing system.
• Contribute to ongoing improvement of service desk processes.

Skills

1st/2nd line support

Windows

Office 365

VPN

Printers

Mobile devices

Tools

Ticketing system

Job description

We zijn op zoek naar een junior IT Support Engineer die zal instaan voor onder andere:

• 1L/2L ondersteuning voor hardware-, software- en netwerkproblemen (bijvoorbeeld voor problemen met betrekking tot Windows, Office 365, VPN, printers en mobiele apparaten).


• het onderhouden en configureren van desktops, laptops en randapparatuur.


• het registreren en oplossen van incidenten & serviceaanvragen via een ticketingsysteem.


• meedenken over de continue verbetering van servicesdeskprocessen