JUNIOR FUNCTIONAL CONSULTANT (M/F/X)

Reply, Inc.; Brussel Hoofdstad; Hybrid; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Paid certification programs

Extensive training opportunities

Structured career progression

Hackathons Lab Camps

Job summary

Reply specialises in designing and implementing solutions based on MS Dynamics 365 CRM/CE. You will be the functional lead, coordinating with clients and teams to analyse processes, gather requirements, and translate them into user stories and test plans.

Expect extensive training, certifications, and clear career progression within a dynamic, technology-forward environment. You will develop functional knowledge, manage priorities, and contribute to projects across industries while collaborating

Qualifications

• Experience with MS Dynamics 365 CRM/CE
• Experience analyzing business processes (as-is / to-be)
• Gather and redact functional specs and requirements
• Create and prioritize user stories for developers
• Prepare test plans and user training

Responsibilities

• Be the point of contact for customers and your team on functional aspects of MS Dynamics 365 CRM/CE
• Analyse current and target business processes (BPMN 2.0)
• Gather, redact, and prioritize functional specifications and requirements
• Create gap analyses for specific requests and translate into backlog items
• Prepare test plans and scenarios; train users and stakeholders
• Participate in training, certification programs, and career development
• Contribute to a diverse, collaborative work environment with opportunities for Hackathons and Lab Camps

Skills

Client-facing communication

Organizational skills

Business analysis

D365 CE certifications

Multilingual: English + Dutch orFrench

BPMN 2.0

Education

Bachelor’s or Master’s Degree in relevant fields

Job description

Career Opportunities: Junior Functional Consultant (M/F/X) (10985)

Requisition ID10985-Posted01/08/2026- Years of Experience (2) -Technology- Where (1) -Job

• Be the point of contact for our customers and for your team for all functional aspects and knowledge related to MS-Dynamics 365 CRM / CE (Customer Engagement) project
• Analysing Business processes as-is and to-be (BPMN 2.0)
• Gather and redact functional specifications and requirements (Functional Analysis)
• Create Gap analysis for specific requests
• Create and prioritise user stories for our developers in our development tools
• Prepare test plans and scenarios as well as preparing and performing user training
• Extensive training & learning opportunities
• Structured career progression -at Reply we encourage career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities
• Competitive compensation package
• Paid certification programs for your career evolution
• Diverse and vibrant work environment - you'll besurrounded by peers who share your passion for technology
• Opportunities to get involved in Hackathons, Code Challenges andLab Camps

Qualifications

• Bachelor's or Master's Degree in Computer Science, Computer Engineering, Business Engineering or other relevant fields of studies
• Great client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Working experience in business analysis (Waterfall and agile) is a plus
• D365 CE certifications is a plus
• Fluent in English as well as either Dutch and/or French

REPLY

Reply specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors. www.reply.com .