D365 CRM Navigator – Junior Functional Consultant

Reply, Inc.; Brussel Hoofdstad; Hybrid; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Paid certification programs

Extensive training opportunities

Structured career progression

Hackathons Lab Camps

Job summary

Reply specialises in designing and implementing solutions based on MS Dynamics 365 CRM/CE. You will be the functional lead, coordinating with clients and teams to analyse processes, gather requirements, and translate them into user stories and test plans.

Expect extensive training, certifications, and clear career progression within a dynamic, technology-forward environment. You will develop functional knowledge, manage priorities, and contribute to projects across industries while collaborating

Qualifications

• Experience with MS Dynamics 365 CRM/CE
• Experience analyzing business processes (as-is / to-be)
• Gather and redact functional specs and requirements
• Create and prioritize user stories for developers
• Prepare test plans and user training

Responsibilities

• Be the point of contact for customers and your team on functional aspects of MS Dynamics 365 CRM/CE
• Analyse current and target business processes (BPMN 2.0)
• Gather, redact, and prioritize functional specifications and requirements
• Create gap analyses for specific requests and translate into backlog items
• Prepare test plans and scenarios; train users and stakeholders
• Participate in training, certification programs, and career development
• Contribute to a diverse, collaborative work environment with opportunities for Hackathons and Lab Camps

Skills

Client-facing communication

Organizational skills

Business analysis

D365 CE certifications

Multilingual: English + Dutch orFrench

BPMN 2.0

Education

Bachelor’s or Master’s Degree in relevant fields

Job description

Reply specialises in designing and implementing solutions based on MS Dynamics 365 CRM/CE. You will be the functional lead, coordinating with clients and teams to analyse processes, gather requirements, and translate them into user stories and test plans.

Expect extensive training, certifications, and clear career progression within a dynamic, technology-forward environment. You will develop functional knowledge, manage priorities, and contribute to projects across industries while collaborating