Junior Customer Logistics Operations Specialist (Hybrid)

Seven Senders GmbH; Belgique; Hybride; EUR 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

German language courses

Corporate benefits platform

Résumé du poste

Seven Senders GmbH, Berlin, operates a hybrid work model with flexible remote-office setup, offering the chance to work from various locations. In the B2B Logistics Operations Execution team, you will ensure SLA compliance, proactively resolve operational issues, and optimize transport processes for key customers.

You will collaborate with account management and internal teams, communicating in German and English, and regularly present performance reports using Excel and PowerPoint.

Qualifications

• Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment.
• Experience in B2B customer communication and customer service
• Data-driven work approach and a strong service orientation
• Solid knowledge of MS Office applications, especially Excel
• Proficiency in English and German (C1 or above)

Responsabilités

• Ensure compliance with customer-specific SLAs in the portfolio.
• Proactively organize the resolution of issues in existing logistical solutions with internal departments and customers.
• Coordinate with key account management and internal departments to optimize logistics and transport processes.
• Communicate with customers' operational contacts in German and English to build long-term collaboration.
• Prepare and discuss weekly, monthly, and quarterly performance reports in Excel and PowerPoint with customers.

Connaissances

Parcel operations

B2B communication

Data-driven

MS Excel

MS PowerPoint

Outils

MS Office

Description du poste

Seven Senders GmbH, Berlin, operates a hybrid work model with flexible remote-office setup, offering the chance to work from various locations. In the B2B Logistics Operations Execution team, you will ensure SLA compliance, proactively resolve operational issues, and optimize transport processes for key customers.

You will collaborate with account management and internal teams, communicating in German and English, and regularly present performance reports using Excel and PowerPoint.