Junior Application Support Specialist – Global & EU Projects

Axians; Brussel Hoofdstad; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Multicultural Environment

Diverse Projects

Skill Development

Long-term Opportunities

Contributing to European Initiatives

Résumé du poste

Axians is seeking an Application Support Agent Junior to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability of digital services.

You will work with users, technical teams and stakeholders to provide effective solutions and an excellent support experience, with opportunities for training and growth within European institutions projects.

Qualifications

• Higher education or equivalent professional experience.
• At least 1 year of successful experience in a support role.
• English proficiency at minimum C1 level, both written and spoken, is mandatory.
• Good analytical skills and the ability to understand processes quickly.
• Solution-oriented, proactive, and reactive in addressing problems.
• Strong communication skills with a focus on customer satisfaction.
• Ability to work in an international and multicultural environment.
• Strong team player with excellent interpersonal skills.
• Ability to work well under pressure and to share knowledge with audiences at different levels.

Responsabilités

• Handle incidents and user queries through the ticketing system (ServiceNow), providing both technical and business support.
• Identify problems, carry out analysis, and escalate issues to the development team in order to resolve the root cause.
• Keep end users informed of request status and progress.
• Participate in and prepare meetings with the development team, clients, and other stakeholders.
• Contribute to knowledge sharing within the team.
• Deliver online theoretical training to internal staff from the EU Institution.
• Participate in hands-on, on-site training sessions.

Connaissances

English C1

Analytical skills

Customer focus

Team player

Multicultural environment

Communication skills

Problem solving

Work under pressure

Formation

Higher education

Outils

ServiceNow

Description du poste

Axians is seeking an Application Support Agent Junior to join our international team. The role focuses on delivering high-quality application support, ensuring service continuity, resolving user issues, and contributing to the reliability of digital services.

You will work with users, technical teams and stakeholders to provide effective solutions and an excellent support experience, with opportunities for training and growth within European institutions projects.