Front Office Support (f/m/d)

Axpo; Brussel Hoofdstad; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Axpo Group in Brussels is seeking a proactive business support specialist to help run the Belgian Front Office operations. You’ll coordinate onboarding, invoicing, reporting and daily tasks to ensure smooth client journeys across Europe.

You will manage KYC processes, keep client data up to date, and prepare standardized agreements while liaising with Legal & Compliance about monitoring requirements. This role requires strong communication in English, French and Dutch and comfort with multiple

Qualifications

• Bachelor’s or Master’s degree in business support or administration.
• Experience with contracts, reporting, or operational support; ideally in the energy sector
• Professional communication in English, French, and Dutch; German is an advantage

Responsabilités

• Support onboarding, invoicing, reporting, and daily operations.
• Coordinate KYC processes, maintain client information, and manage contract documentation in internal systems
• Prepare and send standardized agreements and support contract lifecycle management
• Act as the main contact person for customer onboarding via the customer portal
• Support regulatory reporting activities and collaborate with Legal & Compliance on monitoring requirements
• Identify and implement process improvements related to onboarding, invoicing, and contract management

Connaissances

Multilingual communication

Team coordination

Customer onboarding

Formation

Bachelor's/Master's in business or administration

Outils

Microsoft Office

CRM systems

Description du poste

Join Axpo in Brussels and support the energy business with strong coordination, customer focus, and collaboration across Europe. You will play a key role in ensuring smooth operations, regulatory compliance, and efficient business support processes.

What you will do:

• Support the Belgian Front Office team with customer onboarding, invoicing, reporting, and daily operations
• Coordinate KYC processes, maintain client information, and manage contract documentation in internal systems
• Prepare and send standardized agreements and support contract lifecycle management
• Act as the main contact person for customer onboarding via the customer portal
• Support regulatory reporting activities and collaborate with Legal & Compliance on monitoring requirements
• Identify and implement process improvements related to onboarding, invoicing, and contract management

What you bring & who you are:

• Bachelor’s or Master’s degree and experience in business support or administration
• Experience working with contracts, reporting, or operational support; ideally in the energy sector
• Professional communication skills in English, French, and Dutch; German is an advantage
• Good knowledge of Microsoft Office tools and confidence working with different IT systems
• Structured, detail-oriented, and able to manage multiple priorities independently
• Team-oriented, proactive, and comfortable working in an international environment

About the team: You will join a collaborative and international team working closely with colleagues in Belgium and Switzerland. We value reliability, open communication, and diverse perspectives that help us continuously improve the way we work.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.