Junior Application Support Agent

Quanta International; Brussel Hoofdstad; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Quanta International in Belgium is seeking a helpdesk/IT support specialist to assist users, resolve issues, and ensure reliable operation of software applications.

You will analyze technical solutions, communicate progress, configure systems, and coach staff while collaborating with international teams to maintain high service standards.

Qualifications

• Higher education degree or equivalent professional experience.
• 1 year of experience in IT or application user support.
• Fluent in French and English (C1 level required).
• Strong analytical skills with the ability to quickly understand processes and systems.
• Solution-oriented mindset with a proactive and responsive approach to problem-solving.
• Excellent communication skills with a focus on user satisfaction.
• Ability to work effectively in an international and multicultural environment.
• Strong team player with good interpersonal skills.
• Able to work under pressure and effectively transfer knowledge to users with varying levels of expertise.

Responsabilités

• Receive and manage user requests, incidents, and questions via email, phone, or in person.
• Provide technical support by investigating issues and determining appropriate solutions.
• Keep end users informed about the status and progress of their requests.
• Configure systems and applications when required.
• Participate in team meetings and collaborate with development teams to address technical issues.
• Deliver coaching or guidance sessions to staff when needed.
• Improve and maintain documentation, manuals, and shared knowledge resources.

Connaissances

Customer support

Analytical thinking

Communication

Team collaboration

Multicultural environment

Formation

Higher education degree or equivalent

Description du poste

You will support the daily operation of our software applications by assisting users, resolving technical issues, and ensuring system reliability. You will analyze technical solutions, identify potential risks, and contribute to maintaining high standards of service and code quality within the team.

Key Responsibilities

You will support the daily operation of our software applications by assisting users, resolving technical issues, and ensuring system reliability. You will analyze technical solutions, identify potential risks, and contribute to maintaining high standards of service and code quality within the team.

• Receive and manage user requests, incidents, and questions via email, phone, or in person.
• Provide technical support by investigating issues and determining appropriate solutions.
• Keep end users informed about the status and progress of their requests.
• Configure systems and applications when required.
• Participate in team meetings and collaborate with development teams to address technical issues.
• Deliver coaching or guidance sessions to staff when needed.
• Improve and maintain documentation, manuals, and shared knowledge resources.

Qualifications

• Higher education degree or equivalent professional experience.
• 1 year of experience in IT or application user support.
• Fluent in French and English (C1 level required).
• Strong analytical skills with the ability to quickly understand processes and systems.
• Solution-oriented mindset with a proactive and responsive approach to problem-solving.
• Excellent communication skills with a focus on user satisfaction.
• Ability to work effectively in an international and multicultural environment.
• Strong team player with good interpersonal skills.
• Able to work under pressure and effectively transfer knowledge to users with varying levels of expertise.