Front Office Support (f/m/d)

Axpo Group; Brussel Hoofdstad; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

Axpo Group in Brussels seeks a proactive business support professional to help manage onboarding, invoicing, and reporting across European teams. You will coordinate KYC processes, maintain client data, and draft standardized agreements while ensuring accuracy and timely execution.

The role requires strong English, French, and Dutch communication and a background in contracts or operational support, preferably in energy.

Qualifications

• Professional communication skills in English, French, and Dutch; German is an advantage.
• Experience with contracts, reporting, or operational support; ideally in energy.
• Structured, detail-oriented, and able to manage multiple priorities independently.

Responsabilités

• Support the Belgian Front Office team with onboarding, invoicing, reporting, and daily operations.
• Coordinate KYC processes and maintain client information in internal systems.
• Prepare and send standardized agreements and support contract lifecycle management.
• Act as the main contact person for customer onboarding via the customer portal.
• Support regulatory reporting activities and collaborate with Legal & Compliance on monitoring requirements.
• Identify and implement process improvements related to onboarding, invoicing, and contract management.

Connaissances

Communication

Multilingual

Office applications

Process coordination

Formation

Bachelor’s or Master’s degree in business/ administration

Outils

Microsoft Office

Description du poste

Join Axpo in Brussels and support the energy business with strong coordination, customer focus, and collaboration across Europe. You will play a key role in ensuring smooth operations, regulatory compliance, and efficient business support processes.

What you will do:

• Support the Belgian Front Office team with customer onboarding, invoicing, reporting, and daily operations
• Coordinate KYC processes, maintain client information, and manage contract documentation in internal systems
• Prepare and send standardized agreements and support contract lifecycle management
• Act as the main contact person for customer onboarding via the customer portal
• Support regulatory reporting activities and collaborate with Legal & Compliance on monitoring requirements
• Identify and implement process improvements related to onboarding, invoicing, and contract management

What you bring & who you are:

• Bachelor’s or Master’s degree and experience in business support or administration
• Experience working with contracts, reporting, or operational support; ideally in the energy sector
• Professional communication skills in English, French, and Dutch; German is an advantage
• Good knowledge of Microsoft Office tools and confidence working with different IT systems
• Structured, detail-oriented, and able to manage multiple priorities independently
• Team-oriented, proactive, and comfortable working in an international environment

About the team:

You will join a collaborative and international team working closely with colleagues in Belgium and Switzerland. We value reliability, open communication, and diverse perspectives that help us continuously improve the way we work.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.