Junior Application Support Agent - Environmental Sector

Netcompany Group A/S; Brussel Hoofdstad; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Mobility budget

Udemy for Business

Personalized development plan

Job summary

Netcompany Belgium is seeking an Application Support Agent to act as the primary contact for users via email and ticketing tools, diagnosing and resolving basic issues, and supporting data entry related to EU environmental regulation.

You will escalate complex issues to L2/L3, document steps for reproduction, and maintain incident records while contributing to knowledge bases and user guides. English proficiency required; other EU languages desirable.

Qualifications

• Bachelor's degree in CS, IT, Environmental Science, European Studies, or equivalent experience.
• Experience in customer support or IT service management is advantageous but not mandatory.
• Familiarity with Microsoft Office 365 and ticketing tools like ServiceNow or Jira.

Responsibilities

• Act as the primary point of contact for users via email and ticketing tools (ServiceNow, Jira).
• Diagnose and resolve basic technical issues, including EU Login access, role assignments, and document validation errors.
• Support data entry and workflow queries related to EUDR (Deforestation Regulation) and waste shipment notifications.
• Escalate complex technical or functional issues to L2/L3 support with precise documentation and reproduction steps.
• Log, categorize, prioritize, and manage user tickets in compliance with SLA targets.
• Maintain accurate incident records and contribute to knowledge base articles, FAQs, and user guides.
• Provide clear, non-technical guidance to end-users and collaborate with policy teams on regulatory updates.
• Assist in User Acceptance Testing (UAT) for release patches and support reference data migration (translations, organizational setup).

Skills

Customer support

Analytical troubleshooting

Customer-centric

Attention to detail

Team collaboration

English proficiency

Education

Bachelor's degree

Tools

Office 365

ServiceNow

Jira

APIs

SQL

Job description

Company Description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to discover the role of an Application Support Agentin Netcompany?

As an Application Support Agent,you will:

• Act as the primary point of contact forusers via email and ticketing tools (ServiceNow, Jira).
• Diagnose and resolve basic technical issues, including EU Login access, role assignments, and document validation errors.
• Support data entry and workflow queries related to EUDR (Deforestation Regulation) and waste shipment notifications.
• Escalate complex technical or functional issues to L2/L3 support with precise documentation and reproduction steps.
• Log, categorize, prioritize, and manage user tickets in compliance with SLA targets.
• Maintain accurate incident records and contribute to knowledge base articles, FAQs, and user guides.
• Provide clear, non-technical guidance to end-users and collaborate withpolicy teams on regulatory updates.
• Assist in User Acceptance Testing (UAT) for release patches and support reference data migration (translations, organizational setup).

Qualifications

What would make you a fit for the role:

• Bachelor's degree in Computer Science, IT, Environmental Science, European Studies, or equivalent experience.
• Experience in customer support, helpdesk, or IT service management is advantageous but not mandatory.
• Familiarity with Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing tools like ServiceNow or Jira.
• Basic understanding of web applications, databases, or API integrations
• High attention to detail, strong analytical troubleshooting skills, and a customer-centric mindset.
• Familiarity with EU environmental regulations is a plus.
• Full professional proficiency in English (C1 level or higher); additional EU languages (e.g., French, German) are desirable.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-CF

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.