Junior Application Support Agent

Ikzoek; Brussel Hoofdstad; Hybride; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Hospitalization plan

Meal & commuting allowance

Mobility budget

Well-being activities

Résumé du poste

Netcompany Belgium is seeking a Junior Application Support Agent to serve as the primary contact for systems users via email and ticketing, providing timely and professional assistance. You will diagnose and resolve basic issues, escalate as needed, and maintain incident records.

In this role, you will support UAT for new releases, contribute to knowledge bases, and collaborate with policy teams to ensure regulatory compliance. A hybrid Brussels-based environment awaits.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Excellent English communication (C1+); EU languages a plus.
• Experience with ServiceNow or Jira is a plus.
• Strong learning ability and adaptability in agile cycles.
• Customer-centric with patience and empathy.
• Attention to detail with regulated data handling.
• Basic understanding of web apps, databases or APIs.
• Proficiency in Microsoft 365 suite.

Responsabilités

• Serve as the primary contact for users via email and ticketing system.
• Diagnose and resolve basic technical issues; escalate complex cases to L2/L3.
• Log, categorize, and prioritize requests in the ITSM tool per SLA targets.
• Maintain accurate records of incidents, resolutions, and feedback.
• Contribute to knowledge base articles, FAQs, and user guides.
• Provide clear, non-technical guidance on workflows to users.
• Collaborate with policy teams to reflect regulatory requirements.
• Assist in UAT and testing for releases affecting modules; report anomalies.

Connaissances

Excellent English

Other EU languages

Office 365

Ticketing tools

Web apps/databases/APIs

Learning agility

Customer-centric

Analytical thinking

Attention to detail

Support experience

Formation

Bachelor's degree or equivalent experience

Outils

ServiceNow

Jira

SharePoint

Outlook

Description du poste

# Junior Application Support Agent| BrusselsVast contractVoltijdsHybrideDelen:* Act as the primary point of contact for the systems users via email and ticketing system providing timely and professional assistance.* Diagnose and resolve basic technical issues, including: user access/permission problems, data entry errors or validation failures in modules, navigation or functionality queries.* Escalate complex issues to L2/L3 support (e.g., developers, business analysts) with clear documentation and reproduction steps.* Log, categorise, and prioritise user requests in the IT service management tool (e.g., ServiceNow, Jira), ensuring compliance with SLA targets.* Maintain accurate records of incidents, resolutions, and user feedback for reporting and continuous improvement.* Contribute to knowledge base articles, FAQs, and user guides tailored to the client's processes* Provide clear, non-technical guidance to users on the specific workflows.* Collaborate with the policy teams to ensure support materials reflect current regulatory requirements.* Support UAT (User Acceptance Testing) for new releases or patches affecting modules, including: validating bug fixes or enhancements, reporting anomalies to development teams with precise steps to replicate.* Assist in reference data migration or updates including translations, set up of new organisations, geographical data.What would make you a fit for the role:* Bachelor's degree in Computer Science, IT, Environmental Science, European studies or a related field (or equivalent professional experience).* Excellent communication in English (C1 level or higher); additional EU languages (e.g., French, German) are highly desirable.* Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing tools (e.g.,ServiceNow, Jira).* Basic understanding of web applications, databases, or API integrations.* Ability to quickly learn new software and adapt to agile development cycles.* Customer-centric mindset with patience and empathy for users with varying technical skills.* Analytical thinking to troubleshoot issues methodically and propose solutions.* - Attention to detail, especially when handling regulated data.* What is a strong asset:* Prior experience in customer support, helpdesk, or IT service management.* Familiarity with EU environmental regulations.Being a part of the Netcompany team, you will be provided with:* Opportunity to work in a modern environment.* Competitive compensation & benefits package* Hospitalization plan* Meal and commuting allowance* Mobility budget or commuting allowance (if applicable)* Well-being activities (on premises)* Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)- Personalized development plan for targeted career growthIf you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.#LI-CFPlease upload your CV in English via the Apply button. All applications will be treated as strictly confidential.We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.In the following link you may find our CV Submission privacy notice:* As an Application Support Agent, you will:Cookie Preferences