Team Leader - IT Support (Onsite)

Netcompany1; Brussel; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Meal allowance

Hospitalization plan

Well-being activities

Résumé du poste

Netcompany Belgium is seeking a Team Leader for IT Support to lead the proactive on-site Proximity IT Support teams in Brussels. You will coach staff, plan shifts, monitor SLAs, and drive continuous improvement across end-user infrastructure and support processes.

The role requires a strong hands-on leader with ITIL knowledge, fluent French and English, and experience guiding teams through daily operations and major deployments.

Qualifications

• Bachelor's or Master's degree with leadership experience.
• 7 years of Team Leader experience or 5 years with Master's degree.
• Experience leading Proximity IT Support teams (on-site).
• ITIL knowledge with ITILv4 certification preferred.
• Fluent in French and English.

Responsabilités

• Provide effective leadership to on-site Proximity IT Support teams and foster a high-performing environment.
• Manage daily team operations: shift planning, task definition, and resource usage.
• Conduct regular service reviews, quality control, and risk analysis to meet SLAs.
• Oversee call handling, escalation procedures, and problem reporting.
• Track activities and provide regular status reports to management.
• Coordinate small to medium-scale improvement/deployment initiatives for end-user infrastructure.
• Serve as final escalation point for complex user issues.

Formation

Bachelor's degree

Master's degree

Description du poste

So, what are the main responsibilities of a Team Leader in Netcompany?

The Team Leader, IT Support is a critical leadership role responsible for the day-to-day operational management and coaching of our on-site IT support team. This role requires an experienced leader who has a deep, hands-on understanding of proximity support challenges and excels at coordinating improvement initiatives.

As a Team Leader, you will:

• Provide effective leadership to the Proximity IT Support teams, fostering a motivated, high-performing environment where team members continuously develop their skills.
• Manage daily team operations, including shift planning, task definition, and resource usage planning (shifts, holidays, projects).
• Conduct regular service reviews, quality control, and risk analysis to ensure Service Level Agreements (SLAs) are consistently met or exceeded.
• Oversee critical support processes, including call handling status, escalation procedures, and problem reporting.
• Track activities against operational plans and provide regular, accurate status reports (daily, monthly, yearly) to management.
• Manage the change control procedure related to physical IT assets and support methodologies.
• Coordinate small to medium-scale improvement and deployment initiatives related to end-user infrastructure, hardware, and support processes.
• Act as the final point of escalation for complex user support issues, leveraging technical knowledge gained through previous hands-on experience.

What would make you a fit for the role:

• Bachelor's Degree and 7 years of experience as a Team Leader OR Master's degree, 5 years of experience as a Team Leader.
• Extensive experience coordinating and leading Proximity Support teams (on-site IT support).
• Proven ability to interact professionally with end-users, senior management, and cross-functional teams.
• Strong leadership and project management skills, with a track record of guiding teams through daily operational activities.
• Demonstrated resilience and a proactive approach to continuous improvement.
• Experience/knowledge of ITIL practices preferably with ITILv4 certification.
• Bilingual Proficiency in both French and English.
• Prior experience in EU Institutions environment is considered a strong advantage.

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

Work Arrangement: This is a fully onsite position in Brussels.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

We ensure equal opportunities, treatment, and consideration to all candidates.

Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited.

As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/