JC0137 Service Desk Engineer

Sentior, Ltd.; Brussel Hoofdstad; Hybrid; EUR 34,000 - 48,000; Full time

Job summary

Sentior, Ltd. in Brussels seeks a Medior Service Desk Engineer to provide first-line IT support to internal users, handling hardware and software issues on-site. Strong communication in French or Dutch is required, with English for cross-team communication.

Office-based in Brussels, duration 3 months with potential extension and yearly reviews. The role emphasizes proactive problem solving, ITIL familiarity, and usage of ServiceNow and Azure/Intune for device management.

Qualifications

• First-line service desk support to internal customers.
• Experience with hardware/software problem resolution.
• Experience with ITIL processes is a plus.

Responsibilities

• You provide first-line service desk support face-to-face or via ticketing system.
• You manage first-line hardware repairs and log tickets.
• You escalate to senior IT staff as needed.

Skills

Service desk experience

ITIL knowledge

ServiceNow

Windows OS management

Azure/Intune

Ticketing systems

Multilingual (FR/NL)

Communication skills

Tools

ServiceNow

Intune

Azure

Job description

# JC0137 Service Desk EngineerProximus Brussel 3 maandenGepubliceerd 2 uur geleden · Opportunity ID: 1060489Tarief indicatie —Uren 40 u/wStart 30 Nov 2026Duur 3 maandenInteresse in deze opdracht?## De opdrachtWe are looking for a Service desk profileOperational support/Local runner in Brussels (Belgium).Working place: Brussels, (customer tbd and from the office) 5 days/week. No remote work.Languages: FR/NL mandatory, EN to be able to communicate.Seniority: Medior service desk engineer (3 - 5 years of experience).Contract: long-term, to be extended on yearly basis after the initial 6 months.Must have technical skills indicated hereunderSoft skills -A must, very proactive solution orientated person with taking a lot of initiatives.We offer a range of solutions, including:Datacenter & Cloud: Accelerating digitization by providing robust data center and cloud services.Digital Workplace: Enhancing productivity and collaboration through digital workplace solutions.Security & Networking: Ensuring secure and efficient network infrastructure.IoT (Internet of Things): Leveraging IoT technology for innovative applications.IT Staffing: Providing skilled IT professionals.Transformation Services: Assisting companies in their digital transformation journey. NXT IT is your go-to partner for accelerating digitalization and ensuring efficient IT operations.We would like to reinforce our Service Desk team in Brussels with an IT Service Desk Engineer.The job:- You provide first-line service desk support to internal customers, assisting them with hardware and software problems face-to-face, or our online ticketing system.- You provide first-line technical support, answering support queries face-to-face or our online ticketing software.- You manage first-line hardware repairs.- You maintain a high degree of customer service for all support queries and adhere to all service management principles.- You take ownership of user problems and are proactive when dealing with user issues.- You log and maintain all Tickets on the ticketing logging system.- You respond to inquiries from clients and help them resolve hardware and/or software problems.- You support users in the use of IT equipment by providing necessary training and advice.- You allocate more complex calls to the relevant IT Support member or group.Your profile:- You have a strong interest in IT.- Relevant/previous Service Desk experience is an asset.- You have an interest in ITIL processes.- You are committed to quality; you have excellent communication skills and have mastered the skill to remain professional and calm at all times.- You have experience in using Service Management tooling, knowledge of ServiceNow is a plus.- You have a strong knowledge of the latest Microsoft-based operating systems (Admin center, Endpoint, Exchange) and you are familiar with Azure.- You have good knowledge of Windows OS in Intune managed & autopilot mode.- You have experience in configuring / troubleshooting mobile devices.- You have a flexible attitude and the ability to perform under pressure.- You have the ability to work well within a team.- You are able to easily express yourself in English and Dutch/French.