IT Service Manager: ITIL & Service Desk Lead

Keystone Solutions; Brussel Hoofdstad; À distance; EUR 42 000 - 60 000; Plein temps

Résumé du poste

Keystone Solutions seeks a Service Manager to oversee client-site IT services for a central case management system in the judicial domain. The role focuses on service quality, continuity, and ITIL-aligned improvements, working with business, ICT, and vendors.

You will drive operational excellence with 1–4 years in IT support or service management, plus ITIL knowledge, and strong communication skills. The contract runs for 12 months, starting ASAP, on client site in Belgium.

Qualifications

• 1-4 years of experience in IT support or service management.
• Basic knowledge of ITIL principles.
• Strong analytical and organizational skills.
• Good communication and coordination abilities.
• Structured and proactive mindset.

Responsabilités

• Manage daily operations of services (support, service desk).
• Implement and manage ITIL processes (Incident, Problem, Change, Request Management).
• Coordinate Service Desk activities (L1 / L2 / L3 support).
• Monitor and prioritize incidents (bugs) and service requests.
• Manage changes and ensure controlled releases.
• Track SLA/KPI performance and provide reporting.
• Act as the operational point of contact between business, ICT, and vendors.
• Drive continuous service improvement.
• Maintain operational documentation and procedures.

Connaissances

.Net

Data & Services Architecture

Identity and Access Management (IAM)

ITIL

Microsoft Dynamics

Salesforce

Description du poste

Keystone Solutions seeks a Service Manager to oversee client-site IT services for a central case management system in the judicial domain. The role focuses on service quality, continuity, and ITIL-aligned improvements, working with business, ICT, and vendors.

You will drive operational excellence with 1–4 years in IT support or service management, plus ITIL knowledge, and strong communication skills. The contract runs for 12 months, starting ASAP, on client site in Belgium.