IT Service Manager & Business Process Analyst

Rhox; Brussel; On-site; EUR 50,000 - 75,000; Full time

Job summary

Rhox is seeking a service manager and functional analyst to keep finance and HR applications running reliably and to optimize processes behind them. You’ll coordinate business teams, IT and suppliers, maintain service documentation and knowledge bases, track change requests and report on service quality.

The role focuses on handling incidents, root-cause analysis, process modelling with BPMN, and ensuring GDPR-compliant user access.

Qualifications

• At least five years of IT service management experience with ITIL.
• Experience in incident and problem management, including root-cause analysis.
• Experience modelling processes with BPMN.
• Basic knowledge of accounting.
• Proficient in English, Dutch and French (B2).

Responsibilities

• Manage incidents and service requests with escalation and user communication.
• Investigate recurring problems and define corrective actions.
• Analyse and document business processes; propose improvements.
• Manage user access rights under security rules and GDPR.
• Monitor supplier performance, licenses and budgets.
• Provide functional analysis for application improvements or replacement.

Skills

ITIL

Incident management

Problem management

BPMN modelling

Accounting basics

English (B2)

Dutch (B2)

French (B2)

Tools

Iptor ERP

EasyPay

Job description

Rhox is seeking a service manager and functional analyst to keep finance and HR applications running reliably and to optimize processes behind them. You’ll coordinate business teams, IT and suppliers, maintain service documentation and knowledge bases, track change requests and report on service quality.

The role focuses on handling incidents, root-cause analysis, process modelling with BPMN, and ensuring GDPR-compliant user access.