IT Delivery Analyst: Agile Service Delivery & Analysis

Harvey Nash; Henegouwen; On-site; EUR 52,000 - 78,000; Full time

Job summary

Harvey Nash seeks an IT Delivery Analyst to join the IT Factory Client team in Belgium. You will partner with Product Owner, business lines and IT teams to analyse, prepare, coordinate and deliver requests and application changes in an Agile setting.

You will support the 2nd/3rd line, manage incidents, coordinate resolutions and ensure ITSM compliance while driving continuous improvement and knowledge sharing across delivery streams.

Qualifications

• Proven experience in functional analysis within an IT delivery context.
• Experience in Agile/Scrum environments and coordinating IT requests.
• Strong ability to document and validate requirements with stakeholders.
• Familiarity with ITSM processes (incident, problem, change).
• Knowledge of interfaces, APIs, data flows and application integrations is a plus.

Responsibilities

• Collect, analyze and challenge business needs; translate into functional requirements.
• Support Product Owner with backlog management and user stories.
• Coordinate incident analysis, resolution follow-up and stakeholder communication.
• Participate in Agile ceremonies and monitor progress, risks and dependencies.
• Contribute to testing, production readiness and post-implementation validation.

Skills

Agile/Scrum

Stakeholder collaboration

Functional analysis

ITIL

Incident/problem/change management

Testing and validation

Jira

ServiceNow

SQL / data flows understanding

Education

Bachelor's or Master's in Computer Science/Engineering/Management

Tools

Jira

ServiceNow

EasyIT

Job description

Harvey Nash seeks an IT Delivery Analyst to join the IT Factory Client team in Belgium. You will partner with Product Owner, business lines and IT teams to analyse, prepare, coordinate and deliver requests and application changes in an Agile setting.

You will support the 2nd/3rd line, manage incidents, coordinate resolutions and ensure ITSM compliance while driving continuous improvement and knowledge sharing across delivery streams.