Internship - SPA Therapist and Executive

Hospitaliti; Brussel; In loco; EUR 6700 - 8900; Tempo pieno

Vantaggi offerti da questo lavoro

Internship allowance up to €750/month

Lunch provided by hotel

Well-being policy

Discounts for Pandox group properties

Descrizione del lavoro

The Hotel Brussels is seeking a talented and motivated intern to support our Spa team. This internship offers a unique chance to join a growing spa environment and actively contribute to its development and success, working with The Urban Spa by CODAGE.

You will engage in guest relations, treatment delivery, and admin tasks, gaining hands-on experience in a luxury hospitality setting. Fluency in French and English is expected, with weekend work and flexible scheduling as part of the role.

Competenze

• Completing a diploma with an internship agreement: schools for aesthetics, cosmetology or wellness
• Strong service mindset with a commitment to delivering exceptional guest experiences
• Excellent interpersonal skills and sense of hospitality
• Discretion, courtesy and confidentiality
• Rigorous, autonomous and team-oriented
• Languages: Fluent French (mandatory), Intermediate English (required), Any additional language is an asset
• Experience in the hospitality industry is preferred

Mansioni

• Guest Experience & Client Relations: Welcome guests with professionalism, warmth and discretion; Identify guest needs and personalize the spa journey; Complete CODAGE training and act as an ambassador for both The Hotel Brussels and The Urban Spa by CODAGE; Maintain confidentiality and ensure an exceptional level of service at all times.

Conoscenze

Guest experience

Interpersonal skills

Hospitality mindset

Discretion

Team-oriented

Formazione

Diploma with internship agreement (aesthetics/cosmetology/wellness)

Strumenti

MEWS

Spa Booker

Descrizione del lavoro

About The Hotel Brussels

Located in the heart of Brussels, The Hotel Brussels is a 4-star superior property offering 423 rooms and panoramic city views. Our Urban Spa by CODAGE - The Hotel Brussels is a refined wellness destination dedicated to excellence, personalization and premium guest experiences.

Your Role

We are currently looking for a talented and motivated intern to support our Spa team. This is a unique opportunity to join a growing spa environment and actively contribute to its development and success.

Main Responsibilities

Guest Experience & Client Relations

• Welcome guests with professionalism, warmth and discretion
• Identify guest needs and personalize the spa journey
• Complete CODAGE training and act as an ambassador for both The Hotel Brussels and The Urban Spa by CODAGE
• Maintain confidentiality and ensure an exceptional level of service at all times

Treatment Delivery

• Perform (facial) and body treatments according to spa and CODAGE protocols
• Maintain consistent excellence in treatment quality and technique
• Participate in CODAGE technical and process training sessions (organized twice per year)

Hygiene & Spa Standards

• Ensure impeccable cleanliness and hygiene of the spa area
• Replenish linen, products and amenities
• Coordinate with the hotel's housekeeping and maintenance teams

Admin Responsibilities

• Manage spa reservations and booking systems (currently MEWS and Spa Booker) for massages, treatments, hydrojet sessions, day passes, etc.
• Organize CODAGE training sessions for therapists
• Manage therapist scheduling according to demand and coordinate additional staff when required (duo treatments, absences, peak periods)
• Collaborate with the Marketing Manager on: website updates, price lists and client brochures, Google My Business page (including reviews management), social media presence
• Manage stock, inventory and supplier orders
• Oversee invoicing, reconciliation and spa P&L responsibility

Profile & Qualifications

• Completing a diploma with an internship agreement: schools for aesthetics, cosmetology or wellness
• Strong service mindset with a commitment to delivering exceptional guest experiences
• Excellent interpersonal skills and sense of hospitality
• Discretion, courtesy and confidentiality
• Rigorous, autonomous and team-oriented
• Languages: Fluent French (mandatory), Intermediate English (required), Any additional language is an asset
• Experience in the hospitality industry is preferred

Contract & Working Conditions

• Full time or part time
• Internship or "alternance"
• Usual fixed days off: Monday, Tuesday and Wednesday
• Flexible schedule according to operational demand
• Peak periods: Friday evenings, Saturday full day and Sunday mornings
• Weekend and public holiday work required

Benefits & Compensation

• Internship allowance of up to €750/month to support housing for students residing abroad
• Lunch provided by the hotel when working days are more than 4 hours
• Well-being policy: monthly activities
• Preferential rates and exclusive discounts on hotel stays, food & beverage and services within our properties of the Pandox group: DoubleTree by Hilton Brussels City, Hilton Brussels Grand Place, Holiday Inn Brussels Airport, Hotel Indigo Brussels - City

Recruitment Process

Our corporate culture promotes diversity, inclusion and equal opportunities. Should you require any accommodation during the recruitment process, please let us know. We look forward to welcoming you to The Hotel Brussels. Please see the full vacancy for the benefits offered by The Hotel. Brussels.