Internship in Marketing (CRM)

DPAM; Brussel; Hybrid; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Learning & development programs

Flexible teleworking

Competitive compensation

Social engagement program

Private banking access

Job summary

DPAM, part of Degroof Petercam, invites a motivated student to a 6-month internship in Brussels within the Marketing team. You will assist with CRM campaigns, client journeys, data quality checks, KPI reporting, and website-related data flows, gaining hands-on experience in CRM tools and digital communication.

You will collaborate with Marketing, Sales and IT, help develop Power BI dashboards, and contribute to AI-driven process improvements.

Qualifications

• Student in Marketing, Business, or Data-related studies.
• Curious about CRM, automation, and digital marketing.
• Analytical, organized, and eager to learn.
• Fluent in English (French or Dutch a plus).

Responsibilities

• Support the setup, execution, and optimization of CRM campaigns and client journeys, including emails, forms, segments, automation, event flows, surveys, and A/B testing.
• Coordinate local CRM execution and collaborate with marketing teams and business stakeholders on campaign delivery.
• Support data quality checks, GDPR, consent, and retention processes.
• Develop KPI reporting and dashboards, including Power BI where relevant.
• Contribute to AI support capabilities and maintain process documentation.
• Support CRM users, create training materials, and assist with website/data flows.

Skills

CRM

Power BI

Teamwork

Communication

Education

Marketing/Business/Data studies

Tools

Power BI

Job description

Context

As part of the dynamic and international Marketing team based in Brussels, you will work closely with the CRM Manager to help deliver engaging client communications via email. Collaborating with Marketing, Sales, and IT, you’ll gain hands-on experience in how an asset management company operates and learn to use professional CRM and communication tools. At DPAM, innovation is part of our DNA, and you will have the opportunity to contribute to projects that enhance our client communication processes and overall digital efficiency.

Your position

CRM Campaigns & Digital Execution

• Support the setup, execution, and optimization of CRM campaigns and client journeys, including emails, forms, segments, automation, event flows, surveys, and A/B testing
• Coordinate local CRM execution and collaborate with marketing teams and business stakeholders on campaign and project delivery.

Data, Reporting & Compliance

• Support data quality checks, including contact data, GDPR, consent, and retention processes.
• Support campaign reporting, KPI monitoring, and dashboard development, including Power BI where relevant.

AI & Process Improvement

• Contribute to the development and continuous improvement of AI support capabilities.
• Maintain knowledge base documentation, business process records, and issue/solution documentation.
• Identify opportunities to improve automation, user support, and digital workflows across CRM and related platforms.

User & Operational Support

• Support CRM business users by resolving minor issues, coordinating ticket follow-up, and escalating complex matters when needed.
• Help create training materials, user documentation, and recommendations based on recurring feedback and operational observations.

Website & CRM Integration

• Support CRM-website integration initiatives such as forms, lead generation and related data flows.
• Assist with digital content updates and campaign-related website activities where required.
• Coordinate with internal teams and external partners where needed.

Cross-functional Collaboration

• Work closely with Marketing, Sales, IT, Compliance, and other stakeholders on CRM, website, and digital support activities.

Your profile

• Student in Marketing, Business, or Data-related studies.
• Curious about CRM, automation, and digital marketing.
• Analytical, organized, and eager to learn.
• Fluent in English (French or Dutch a plus).
• Power BI is a plus.
• You have strong communication and teamwork abilities.
• You can work independently when needed.
• You have a positive attitude and can handle hard deadlines.
• You are available full-time for a 6-month internship, starting January/February 2027.

Our offer

For more than 150 years, Degroof Petercam has been a reference investment house. Entrepreneurship is our DNA, expertise is our fuel. You will become part of a company with highly skilled, talented and passionate experts that aim for nothing less than excellence. The impact of our work goes beyond profit by looking at business from a broader perspective, challenging those who want to intellectually. As a part of Indosuez Wealth Management and Crédit Agricole, we offer our people ongoing learning and development and mobility on an international scale.

In addition to our fascinating work environment, we also offer:

• A broad offer of learning & development programs including a Degroof Petercam Academy for both professional and personal goals.
• An attractive and market conform compensation package
• Flexible working hours & teleworking
• An Employee Social Engagement Program
• Access to the same Private Banking Expertise as our clients