Internal Sales Coördinator

Adecco; Brecht; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Meal vouchers

Eco vouchers

Commuting allowance

Hybrid work

Job summary

Adecco in Belgium is seeking an Internal Sales Coördinator to lead a small team and balance people management with operational priorities. You will coach four employees, manage order and backlog processes, and ensure timely follow-up with customers and internal stakeholders.

You will set priorities, monitor KPIs and drive continuous improvement, while maintaining a hands-on leadership stance. A permanent contract and a flexible hybrid work model are offered.

Qualifications

• Several years of leadership or coordinating experience.
• Experience in sales operations, order management or customer service.
• Proven people management experience.
• Experience with backlog management.
• Strong coordination and stakeholder management.
• Experience monitoring KPIs and driving team performance.
• Strong organizational, analytical and problem-solving skills.
• Fluency in English; additional languages are an asset.
• Experience with data modelling and data management tools is advantageous.

Responsibilities

• Lead, organize, motivate and coach a team of 4 employees daily.
• Oversee order and backlog management and ensure customer service inquiries are handled efficiently.
• Set priorities and distribute workload across the team.
• Monitor team performance, operational metrics and KPIs; take action where needed.
• Identify training and development needs; provide ongoing coaching.
• Conduct regular one-to-one meetings and performance evaluations.
• Listen to team feedback and support resolution of challenges.
• Create space for improvement projects alongside daily duties.
• Work with internal stakeholders to resolve escalations and communicate priorities and progress.
• Provide management with feedback on operational challenges and opportunities for improvements.
• Foster a positive, collaborative environment and organise team-building activities.

Skills

People management

Team leadership

Coaching

Prioritization

Communication

Analytical skills

Problem solving

Collaboration

Organisation

Tools

Microsoft Office

CRM systems

SAP

Data modelling

Data management tools

Job description

Are you an experienced people manager who enjoys bringing structure to a fast-paced operational environment? Do you combine strong leadership skills with a hands-on approach to order management, backlog management and customer service?

For an international and dynamic organization, I am looking for an Internal Sales Coördinator to lead a team of four employees.

In this role, you will be close to both the people and the operation. You will coach and develop your team, set priorities, monitor performance and ensure that customers and internal stakeholders receive clear and timely follow-up.

Your responsibilities

• Lead, organize, motivate and coach a team of 4 employees on a daily basis.
• Oversee order and backlog management and ensure customer service enquiries are handled efficiently.
• Set priorities and distribute the workload evenly across the team.
• Monitor team performance, operational metrics and KPIs, and take action where needed.
• Identify training and development needs and provide ongoing coaching.
• Conduct regular one-to-one meetings and performance evaluations.
• Listen to team members’ feedback and support them in resolving challenges or conflicts.
• Create sufficient space for team members to contribute to improvement projects alongside their daily responsibilities.
• Work closely with internal stakeholders to resolve escalations and ensure clear communication regarding priorities, progress and expected deliverables.
• Provide management with feedback on operational challenges and identify opportunities for continuous improvement.
• Contribute to a positive and collaborative working environment and organize team-building activities.

Who are we looking for?

For this position, I am looking for someone who knows how to lead and develop people while maintaining a strong overview of the operational priorities.

• You have several years of experience in a leadership or coordinating position, ideally within sales operations, order management or customer service.
• You have proven people management experience and enjoy coaching, motivating and developing team members.
• You have experience with backlog management and are strong at setting priorities and maintaining overview.
• You are an excellent coordinator and communicator who can effectively manage expectations with different stakeholders.
• You are comfortable monitoring KPIs and using them to drive team performance.
• You have strong organizational, analytical and problem-solving skills.
• You are accurate, proactive and results-oriented.
• You remain calm and effective in a dynamic environment and know how to manage competing priorities.
• You are comfortable working both independently and collaboratively.
• You have solid computer skills, including experience with Microsoft Office, CRM systems and SAP.
• You are fluent in English. Additional languages are an asset.
• Experience with data modelling and data management tools is considered an advantage.

What can you expect?

• A permanent contract.
• A varied and responsible position combining people management and operational leadership.
• The opportunity to lead, coach and further develop a small team.
• Plenty of room for initiative, process improvements and professional development.
• An attractive salary package complemented by meal vouchers, eco vouchers and a commuting allowance.
• The possibility to work from home one day per week, with some additional flexibility when occasionally needed. As this is a hands-on leadership position, you will mainly work on-site alongside your team.
• Please note that a company car is not included in the salary package.

Do you get energy from coaching people, creating structure and keeping a busy operation running smoothly? Are backlog management, stakeholder communication and continuous improvement among your strengths?

Then this could be an excellent next step in your career. I would be happy to tell you more about this opportunity.