Senior IT Service Delivery Technician (Windows, MS 365 and Endpoint Tooling) for NATO with security clearance

WLG; Brussel; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

WLG in Brussels is seeking a senior service delivery technician to support the end-user environment, including Windows OS, desktop apps, and hardware. You will be the go-to expert when common fixes fail and must keep the estate consistent.

Join a multinational defence organisation for a fixed-term engagement from early November to December 2026, on-site in Brussels with standard office hours and no travel.

Qualifications

• Experience in delivering ICT service support to end users.
• Familiarity with Microsoft Configuration Manager and ITSM tooling.
• Proficiency with Windows OS and common desktop applications.

Responsabilités

• Deliver day-to-day ICT service support across the end user environment.
• Work in IT administration tooling such as Configuration Manager.
• Support Windows operating systems, MS 365 and Adobe applications.

Connaissances

Windows OS

MS 365

IT hardware

Formation

Higher vocational training in ICT

Secondary qualification with four years

Outils

Microsoft Configuration Manager

Description du poste

Some support roles are a queue to be survived. This one is a service to be run well. A multinational defence organisation in Brussels needs an experienced service delivery technician for its end user environment — the Windows estate, the desktop applications people actually work in, and the hardware that has to keep up.

It is a senior technician post, so the expectation is not just closing tickets but knowing the tooling properly, keeping the estate consistent, and being the person colleagues elevate to when the obvious fix has not worked.

What You Would Be Doing

• Deliver day-to-day ICT service support across the end user environment.
• Work in the IT administration tooling used for service management, such as Microsoft Configuration Manager.
• Support current Windows operating systems and the common desktop applications — MS 365, MS Office and Adobe among them.
• Handle IT hardware and auxiliary computer equipment.
• Work across computer network technology in a Microsoft Windows environment.
• Take on related duties as the service requires.

What we are looking for

• Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four years.
• Good working knowledge of ICT service management administration tooling, for example Microsoft Configuration Manager.
• Confident with recent and current Windows operating systems and common desktop applications.
• Good working knowledge of IT hardware and auxiliary equipment.
• A broad grasp of networking as it works under Windows.
• Desirable: MCDST certification, ITIL certification in service operations, and prior experience of an international military and civilian environment.

The role is full time on site in Brussels, Belgium, normal office hours with no travel, from early November to the end of December 2026.