IT Support Technician (User Support) for NATO with security clearance

WLG; Henegouwen; Sur place; EUR 22 000 - 33 000; Plein temps

Résumé du poste

NATO site in Mons, Belgium is seeking a hands-on user support technician to cover a short-term absence. You will keep computing, printing and network devices installed and working.

Responsibilities include installing software, configuring Active Directory and Group Policy, deploying packages, and assisting colleagues with IT issues.

Contract runs 28 September to 31 December 2026 (425 hours), on site during office hours, with required NATO clearance.

Qualifications

• Certification: CompTIA A+ or Microsoft Certified IT Professional.
• Hands-on experience with System Center Configuration Manager.
• Experience with Active Directory objects, user accounts and permissions.
• Three years in CIS environment, three years supporting IT users and three years in IT administration.
• Good knowledge of PC deployment, OS and office automation software.

Responsabilités

• Install, maintain and operate computing, printing and network devices.
• Install and configure software on workstations and networked clients.
• Configure local server software and peripheral devices.
• Create and troubleshoot user access on devices.
• Work with Active Directory and Group Policy.
• Execute support requests and prepare software packages for deployment.
• Contribute to IT security compliance, incident, change and asset management.

Connaissances

Active Directory

Group Policy

IT support

Software deployment

Formation

CompTIA A+ or Microsoft Certified IT Professional

Outils

Microsoft System Center Configuration Manager

Description du poste

A NATO site in Mons needs a user support technician to cover a short-term absence. It is the hands‑on end of IT: the computing, printing and network devices people actually use, kept installed, configured and working.

What You Would Be Doing

• Installing, maintaining and operating the full range of computing, printing and network devices behind office automation services.
• Installing and configuring COTS software on networked and standalone workstations, and network client software on LAN workstations.
• Configuring local server software and special peripheral devices.
• Creating, maintaining and troubleshooting user access on static and mobile devices.
• Working with organisational units in Active Directory and Group Policy.
• Executing support requests and work orders, and preparing software packages for automatic deployment.
• Contributing to IT security compliance and remediation, and to the incident, change, configuration and asset management processes through the ITSM toolkit.

What They Are Looking For

• CompTIA A+ or Microsoft Certified IT Professional.
• Proven hands‑on experience with Microsoft System Center Configuration Manager.
• Proven experience with Active Directory objects, user accounts and permissions.
• Three years in a CIS environment, three years supporting IT users, desktop hardware and software, and three years in an IT administration role.
• A good working knowledge of PC capabilities and deployment, current operating systems and office automation software.

Practical detail

• Mons, Belgium — full time on site, regular office hours.
• 28 September to 31 December 2026, 425 hours in total.
• Graded at the equivalent of NATO G10.
• You must hold a valid clearance and be a citizen of a NATO member country with the right to work in Belgium.

If you are the person colleagues come to when a device will not behave, and you would rather fix it than escape it, this is a straightforward and useful one.