Desktop Support Technician (Microsoft Configuration Manager, ITIL) for NATO with security clearance

WLG; Brussel; Sur place; EUR 65 000 - 101 000; Plein temps

Résumé du poste

WLG in Brussels is seeking an experienced service delivery technician for its end-user environment. The role focuses on the Windows estate, desktop apps, and hardware to keep the IT service running smoothly.

You will work with Microsoft Configuration Manager, support current Windows OS and MS 365, and handle IT hardware. The position is full-time on-site in Brussels with no travel, from early November to December 2026.

Qualifications

• Two years of relevant experience with higher vocational training.
• Experience with ICT service management tooling and Windows OS.
• Knowledge of IT hardware and networking under Windows.
• Desirable: MCDST, ITIL service operations, international environment.

Responsabilités

• Deliver day-to-day ICT service support across the end user environment.
• Utilise Configuration Manager and other IT administration tooling.
• Support Windows OS, MS 365, MS Office and Adobe applications.
• Handle IT hardware and associated equipment.
• Work across Windows networking in a Microsoft environment.
• Take on related duties as the service requires.

Connaissances

IT service management

Windows OS

Networking

Hardware

End-user support

Formation

Higher vocational training +2 years

Secondary qualification +4 years

Outils

Microsoft Configuration Manager

MS 365

Adobe apps

Description du poste

Some support roles are a queue to be survived. This one is a service to be run well. A multinational defence organisation in Brussels needs an experienced service delivery technician for its end user environment — the Windows estate, the desktop applications people actually work in, and the hardware that has to keep up.

It is a senior technician post, so the expectation is not just closing tickets but knowing the tooling properly, keeping the estate consistent, and being the person colleagues elevate to when the obvious fix has not worked.

What You Would Be Doing

• Deliver day-to-day ICT service support across the end user environment.
• Work in the IT administration tooling used for service management, such as Microsoft Configuration Manager.
• Support current Windows operating systems and the common desktop applications — MS 365, MS Office and Adobe among them.
• Handle IT hardware and auxiliary computer equipment.
• Work across computer network technology in a Microsoft Windows environment.
• Take on related duties as the service requires.

What we are looking for

• Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four years.
• Good working knowledge of ICT service management administration tooling, for example Microsoft Configuration Manager.
• Confident with recent and current Windows operating systems and common desktop applications.
• Good working knowledge of IT hardware and auxiliary equipment.
• A broad grasp of networking as it works under Windows.
• Desirable: MCDST certification, ITIL certification in service operations, and prior experience of an international military and civilian environment.

The role is full time on site in Brussels, Belgium, normal office hours with no travel, from early November to the end of December 2026.