Hybrid Process Engineer Consultant - Banking Transformation

Keystone Solutions; Brussel Hoofdstad; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Keystone Solutions seeks a Process Engineer to work on-site with a banking client, focusing on contracting processes, risks, and compliance within the Transformation Office. The role requires collaboration across agile squads and IT partners to deliver optimized processes and documentation.

You will be part of a multidisciplinary Agile team, contribute to stories in sprints, and help drive change management while maintaining stakeholder alignment.

Qualifications

• Bachelor/Master degree or equivalent by experience.
• 2-6 years of relevant experience.
• Fluent in French and Dutch; good command of English.
• Good knowledge of process management tools (mandatory).
• Knowledge of Invest or Banking sector business context (mandatory).
• Expertise in process improvement methods and techniques (mandatory).
• Mastery of risk management and control (mandatory).
• Notions of business architecture, automation (IT and robotization), and data management (preferable).
• Excellent analytical skills, ability to structure and model.
• Efficient facilitator and communicator (oral and written).
• Strong ability to convince, influence, and negotiate.
• Driven and tenacious in finding creative solutions.
• Customer-oriented and committed to meeting expectations.
• Team player, fully endorsing Scrum values: focus, openness, commitment, respect, courage, knowledge sharing, continuous learning, and value addition.

Responsabilités

• Define and implement new business (sub)processes aligned with business architecture principles and strategic objectives.
• Adjust and improve existing processes for customer satisfaction, efficiency, and risk management.
• Contribute to application changes and testing as needed.
• Monitor and assess processes using key indicators and customer feedback to identify improvements.
• Conduct analyses and studies related to process optimization.
• Communicate and liaise with all stakeholders, including operational teams, to ensure effective implementation.
• Create and maintain clear, accessible documentation for standardized implementation and incident resolution.
• Ensure compliance with internal and external guidelines (Legal, Compliance, Permanent Control, General Inspection).
• Guide change management, ensuring customers and employees master new or changed processes.
• Provide user support and follow-up after process changes.
• Collaborate with Business and IT partners during ideation phases to ensure solutions meet customer and employee needs, align with strategy, and achieve efficiency and risk management objectives.
• Work within a multidisciplinary Agile team, contributing to defining, building, testing, and implementing products or services.
• Help deliver stories in planned sprints, supporting the team beyond your specific expertise.
• Organize work independently, estimating scope and complexity of tasks.
• Commit to work during sprints or trimesters via Agile Ceremonies, including Quarterly Agile Planning.

Description du poste

Keystone Solutions seeks a Process Engineer to work on-site with a banking client, focusing on contracting processes, risks, and compliance within the Transformation Office. The role requires collaboration across agile squads and IT partners to deliver optimized processes and documentation.

You will be part of a multidisciplinary Agile team, contribute to stories in sprints, and help drive change management while maintaining stakeholder alignment.