Hybrid Benelux Order & Customer Service Pro

Kellanova; Zaventem; Hybride; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Kellanova in Zaventem, Belgium is seeking a Customer Service Associate to manage customer orders and support supply chain operations on a 12‑month contract. This hybrid role involves coordinating order processing for Benelux and communicating supply chain issues to customers.

You will analyze trends, perform root cause analyses, and work with internal teams to ensure on-time delivery, accurate information, and proactive service levels.

Qualifications

• Bachelor's degree in Supply Chain, Business, Engineering, or related field.
• Initial experience or internship in a Supply Chain, Logistics, or Customer Service role.
• Experience working in a process-driven environment within a multinational organization, collaborating internationally.
• Fluency in Dutch and English; knowledge of additional languages is a plus.

Responsabilités

• Provide consistent and proactive order management and customer service support to Vendor Managed Inventory (VMI) customers and manage orders for Benelux customers.
• Analyze trends, conduct root cause analyses, and develop solutions for customer logistics issues, order fulfillment challenges, and transportation concerns.
• Provide timely updates to customers throughout the order management lifecycle, including service levels, delays, and product shortages; confirm alternative delivery slots and substitutions when needed.
• Collaborate with upstream/downstream functions and external providers to ensure accurate, timely order processing and implement corrective actions.

Connaissances

SAP ERP

Microsoft Office

Advanced Excel

Dutch language

English language

Cross-border collaboration

Formation

Bachelor's degree in Supply Chain, Business, Engineering, or related field

Outils

SAP

Microsoft Office

Description du poste

Kellanova in Zaventem, Belgium is seeking a Customer Service Associate to manage customer orders and support supply chain operations on a 12‑month contract. This hybrid role involves coordinating order processing for Benelux and communicating supply chain issues to customers.

You will analyze trends, perform root cause analyses, and work with internal teams to ensure on-time delivery, accurate information, and proactive service levels.