Customer Service Associate-12 months contract

Kellanova; Zaventem; Hybride; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Kellanova in Zaventem, Belgium is seeking a Customer Service Associate to manage customer orders and support supply chain operations on a 12‑month contract. This hybrid role involves coordinating order processing for Benelux and communicating supply chain issues to customers.

You will analyze trends, perform root cause analyses, and work with internal teams to ensure on-time delivery, accurate information, and proactive service levels.

Qualifications

• Bachelor's degree in Supply Chain, Business, Engineering, or related field.
• Initial experience or internship in a Supply Chain, Logistics, or Customer Service role.
• Experience working in a process-driven environment within a multinational organization, collaborating internationally.
• Fluency in Dutch and English; knowledge of additional languages is a plus.

Responsabilités

• Provide consistent and proactive order management and customer service support to Vendor Managed Inventory (VMI) customers and manage orders for Benelux customers.
• Analyze trends, conduct root cause analyses, and develop solutions for customer logistics issues, order fulfillment challenges, and transportation concerns.
• Provide timely updates to customers throughout the order management lifecycle, including service levels, delays, and product shortages; confirm alternative delivery slots and substitutions when needed.
• Collaborate with upstream/downstream functions and external providers to ensure accurate, timely order processing and implement corrective actions.

Connaissances

SAP ERP

Microsoft Office

Advanced Excel

Dutch language

English language

Cross-border collaboration

Formation

Bachelor's degree in Supply Chain, Business, Engineering, or related field

Outils

SAP

Microsoft Office

Description du poste

Are you ready to be part of an inspiring, high-performing team while driving operational excellence?

Join Kellanova as a Customer Service Associate, where you will play a key role in managing customer orders.

This hybrid position is based in our Zaventem, Belgium office and involves overseeing order management, communicating supply chain issues to customers, and collaborating with internal departments to ensure outstanding service. This is a 12-month contract starting as soon as possible, and you will become part of the Customer Services Logistics Benelux Team.

A Taste Of What You'll Be Doing

Drive Outstanding Results

You will provide consistent and proactive order management and customer service support to Vendor Managed Inventory (VMI) customers, while also managing orders for other Benelux customers.

Analysis

Analyze trends, conduct root cause analyses, and develop solutions to address customer logistics issues, order fulfillment challenges, and transportation concerns. You will also identify opportunities for continuous improvement.

Maintain Customer Satisfaction

Provide timely updates to customers throughout the entire order management lifecycle, including information on expected service levels, delivery delays, and product shortages. You will also confirm the availability of alternative delivery slots and product substitutions when needed.

Collaboration is Key

Work effectively with upstream and downstream functions, as well as external service providers, to ensure accurate and timely order processing and to implement corrective actions when required.

What Are We Looking For?

• Bachelor's degree or equivalent in Supply Chain, Business, Engineering, or a related field.
• Initial experience or an internship in a Supply Chain, Logistics, or Customer Service role.
• Experience working in a process-driven environment within a multinational organization, collaborating internationally with colleagues.
• Proficiency with ERP systems (e.g., SAP) and Microsoft Office, with an advanced level of Excel.
• Fluency in both Dutch and English, knowledge of additional languages is a plus

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small.

Get to Know Us

We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.