Hotel Receptionist

Aimbridge; Oost-Vlaanderen; Sur place; EUR 29 000 - 38 000; Plein temps

Avantages offerts par ce poste

Permanent contract

Competitive salary

Hospitalization insurance (DKV)

Public transport reimbursement

Meal vouchers

Eco vouchers

Flexible work arrangement

Marriott training & staff discounts

Résumé du poste

Residence Inn Ghent is seeking a Hotel Receptionist to warmly welcome international guests, manage check-in/out, and uphold Marriott standards. You’ll be the friendly first and last contact, ensuring guest satisfaction with a solution-oriented mindset.

Fluent in Dutch and English, with 2 years in hospitality or a related role; knowledge of Opera/Protel/Mews is a plus. Flexible shifts including weekends; permanent contract and market-competitive benefits offered.

Qualifications

• A degree in hotel management or tourism preferred; 2+ years in reception or similar role.
• Fluent in Dutch and English; additional language skills a plus.
• Knowledge of hotel software such as Opera, Protel or Mews is an asset.

Responsabilités

• Welcomes guests and ensures smooth check-in/check-out per Marriott standards.
• Acts as first and last point of contact for guests, offering information and problem solving.
• Handles complaints professionally and informs Front Office Manager as needed.
• Contributes to optimizing room occupancy with a service-oriented approach.
• Promotes hotel facilities and upsells breakfast, restaurant & bar offerings.

Connaissances

Hotel management

Tourism

Guest service

Formation

Degree in hotel management

Tourism degree

Outils

Opera PMS

Protel

Mews

Description du poste

Make our guests truly feel at home at Residence Inn Ghent

At Residence Inn, it’s all about comfort, long stays, and a personal guest experience. As a Hotel Receptionist, you are the warm first welcome and the friendly last goodbye. You make sure our international guests feel right at home: professional, warm-hearted, and always detail-oriented.

Do you thrive on hospitality and want to contribute to a unique hotel concept in Ghent? Then this is your opportunity to help shape Residence Inn by Marriott – a vibrant, international workplace where no day is ever the same.

Your responsibilities as a Hotel Receptionist

• You warmly welcome our (mostly international) guests and ensure a smooth check-in and check-out process in line with Marriott quality standards.
• You are the first and last point of contact for our guests, assisting them with information, support, or concerns – always with a listening ear and solution-oriented mindset.
• You handle complaints and feedback professionally, follow up actively, and ensure the Front Office Manager is informed.
• You help optimize room occupancy through a commercial and service-oriented approach.
• You actively promote our hotel facilities such as the breakfast buffet, The White Rabbit restaurant & bar, and apply upselling techniques to enhance our services.

Who are we looking for?

• A degree in hotel management, tourism, or preferably a minimum of 2 years’ experience in a reception or similar role.
• Knowledge of hotel software such as Opera, Protel or Mews is an asset.
• Fluent in Dutch and English. Knowledge of an additional language such as French, German, or Spanish is a plus.
• You are flexibly available (shifts between Monday and Sunday). Occasionally, you’ll work night shifts when our night receptionist is absent.

What defines you?

• Hospitality is second nature to you: you ensure everyone feels welcome and valued.
• You’re administratively strong and work with precision.
• You stay composed during busy or unexpected situations and find quick solutions.
• You contribute to a positive team spirit and a professional work environment.

What’s Inn it for you?

At Residence Inn by Marriott, you’ll work in a warm and professional environment within an international network. We invest in your development and ensure a positive work experience.

You’ll receive:

• A long‑term commitment through a permanent contract
• An attractive salary package
• Market‑leading DKV hospitalization insurance
• Full reimbursement of public transport expenses
• Meal vouchers and eco vouchers
• A flexible work arrangement: we support a healthy work‑life balance and adapt to one another. A non‑traditional 9‑to‑5 schedule also has its perks – pick up your kids from school, attend that Tuesday gym class, or enjoy your time off while others work.
• Continuous training opportunities through Marriott International, because learning never stops
• Numerous growth opportunities
• Exclusive hotel deals with staff discounts of up to 50%

About us

Residence Inn by Marriott is the first of its kind in Belgium and part of a reputable hospitality group in Ghent, which also includes the Ghent Marriott and Holiday Inn Express & Suites. Located in the south of Ghent, in the dynamic Akkerhage business centre near the football stadium and major highways, this modern hotel offers 105 spacious studios with self‑catering facilities – perfect for guests seeking a longer stay with the comforts of home.

Accessibility

Our location is easily accessible, wherever you’re coming from. Residence Inn is located at Akkerhage 2A, 9000 Ghent, near exit 9 (U.Z. Gent) on the E17. Coming by car? Enjoy hassle‑free parking on our spacious, free parking lot. Cyclists, e‑scooter riders, or speed pedelec users can reach us via safe and well‑maintained bike paths with on‑site bike parking. Public transport also brings you to our doorstep, with tram and bus stops within walking distance and convenient De Lijn connections.

Everyone welcome

At Residence Inn, we believe in the power of diversity. Whoever you are, wherever you come from – if you’re excited about this role, we encourage you to apply. We warmly welcome your unique perspective and experience.