High-Touch Enterprise SaaS Support Specialist

Aproplan; Brussel Hoofdstad; Hybride; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Mobility budget

Group insurance and full hospitali s-

Net allowance for home working

Company laptop

Paid mobile phone bill

Friendly, international team

Résumé du poste

Aproplan by Causeway is seeking a Customer Support Specialist to help our customers get the most from our SaaS software. You will own inquiries end-to-end, supporting from small businesses to Enterprise accounts, with a customer-first mindset and proactive communication.

In this role you will work closely with Product and Development teams and with Customer Success to share insights, drive improvements, and deliver high-touch support to Enterprise and VIP clients within a fast-moving environment.

Qualifications

• Fluent Dutch and French with a good level of English.
• 2+ years of experience in Customer Support, Technical Support or Help Desk.
• Strong problem-solving skills and the ability to independently manage complex customer issues.
• Excellent written and verbal communication and a genuine passion for helping customers.

Responsabilités

• Act as a trusted contact for customers from SMBs to Enterprise.
• Own requests from initial contact to resolution via chat, email, and phone.
• Provide proactive support to Enterprise and VIP customers.
• Investigate issues, identify root causes and propose best solutions.

Connaissances

Dutch

French

English

Problem solving

Ownership

Outils

Intercom

Aircall

JIRA

Description du poste

Aproplan by Causeway is seeking a Customer Support Specialist to help our customers get the most from our SaaS software. You will own inquiries end-to-end, supporting from small businesses to Enterprise accounts, with a customer-first mindset and proactive communication.

In this role you will work closely with Product and Development teams and with Customer Success to share insights, drive improvements, and deliver high-touch support to Enterprise and VIP clients within a fast-moving environment.