Customer Support Specialist - Belgium (FR/NL/EN speaking)

Aproplan; Brussel Hoofdstad; Hybride; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Mobility budget

Group insurance and full hospitali s-

Net allowance for home working

Company laptop

Paid mobile phone bill

Friendly, international team

Résumé du poste

Aproplan by Causeway is seeking a Customer Support Specialist to help our customers get the most from our SaaS software. You will own inquiries end-to-end, supporting from small businesses to Enterprise accounts, with a customer-first mindset and proactive communication.

In this role you will work closely with Product and Development teams and with Customer Success to share insights, drive improvements, and deliver high-touch support to Enterprise and VIP clients within a fast-moving environment.

Qualifications

• Fluent Dutch and French with a good level of English.
• 2+ years of experience in Customer Support, Technical Support or Help Desk.
• Strong problem-solving skills and the ability to independently manage complex customer issues.
• Excellent written and verbal communication and a genuine passion for helping customers.

Responsabilités

• Act as a trusted contact for customers from SMBs to Enterprise.
• Own requests from initial contact to resolution via chat, email, and phone.
• Provide proactive support to Enterprise and VIP customers.
• Investigate issues, identify root causes and propose best solutions.

Connaissances

Dutch

French

English

Problem solving

Ownership

Outils

Intercom

Aircall

JIRA

Description du poste

As a Customer Support Specialist at Aproplan by Causeway, you’ll play an important role in helping our customers get the most out of our software.

You’ll be a trusted point of contact for customers ranging from small businesses to Enterprise accounts, taking ownership of their questions and issues from start to finish. You’ll combine strong product knowledge, problem-solving skills and a customer-first mindset to deliver a support experience that makes a real difference.

For our Enterprise and VIP customers, you’ll provide a more dedicated, high-touch level of support, ensuring issues are handled with care, urgency and proactive communication.

This is a role for someone who enjoys solving problems, takes ownership, and wants to grow their expertise in a fast-moving SaaS environment.

What you’ll be doing

About the role

As a Customer Support Specialist at Aproplan by Causeway, you’ll play an important role in helping our customers get the most out of our software.

You’ll be a trusted point of contact for customers ranging from small businesses to Enterprise accounts, taking ownership of their questions and issues from start to finish. You’ll combine strong product knowledge, problem-solving skills and a customer-first mindset to deliver a support experience that makes a real difference.

For our Enterprise and VIP customers, you’ll provide a more dedicated, high-touch level of support, ensuring issues are handled with care, urgency and proactive communication.

This is a role for someone who enjoys solving problems, takes ownership, and wants to grow their expertise in a fast-moving SaaS environment.

What you’ll be doing

• Act as a trusted point of contact for customers, from smaller businesses to Enterprise accounts.
• Own customer requests from initial contact through to resolution via chat, email and, when needed, phone.
• Provide dedicated, proactive support to Enterprise and VIP customers.
• Investigate complex issues, identify root causes and recommend the best solution — whether that means using advanced product features, troubleshooting integrations, resolving bugs or finding practical workarounds.
• Work closely with Product and Development teams when issues require deeper investigation.
• Partner with Customer Success Managers to share customer insights, identify risks and opportunities, and ensure customers receive proactive and tailored support.
• Contribute to projects that improve the customer experience, such as chatbot improvements, help centre content and cross-functional initiatives.
• Become highly proficient in support tools including Intercom, Aircall and JIRA.
• Share knowledge and best practices with teammates and contribute to a culture of continuous improvement.
• Help ensure every customer feels supported, valued and confident using our product.

What we’re looking for

• Fluent Dutch and French, with a good level of English.
• 2+ years of experience in Customer Support, Technical Support or Help Desk, ideally within a SaaS environment.
• Strong problem-solving skills and the ability to independently manage complex customer issues.
• Excellent written and verbal communication skills and a genuine passion for helping customers.
• A strong sense of ownership — you follow issues through and don’t stop until the customer has a clear path to resolution.
• Excellent organisation skills and the ability to manage multiple requests while maintaining a high standard of quality.
• A curious and proactive mindset, with an interest in improving processes, documentation and the overall customer experience.
• Comfortable working independently while collaborating effectively across teams.
• Adaptable, self-motivated and enthusiastic about working in a fast-paced environment.
• An interest in new and emerging technologies.
• A desire to develop your skills and take on greater responsibilities over time.

What we offer

• Hybrid working model
• Mobility budget
• Group insurance and full hospitalisation coverage
• Net allowance for home working
• Company laptop
• Paid mobile phone bill
• A friendly, supportive and international working environment
• Opportunities to grow within a global technology company

About Causeway

At Causeway, we provide market-leading end-to-end software solutions for the construction and construction-related industries across the entire build lifecycle.

Ranked as the UK’s #1 construction-specific software player, we’re on an exciting journey of growth and digital transformation. Our products are used globally, and our teams work across the UK, Europe and India.

With an ambitious roadmap ahead, this is an exciting time to join Causeway and be part of a company transforming how the construction industry works.

Our values

United — We’re better together.

Agile — We embrace change and keep moving forward.

Trusted — We do the right thing and take ownership.

Driven — We get stuck in and make it happen.

Diversity & inclusion

We believe great teams are built from different backgrounds, experiences, skills and perspectives. We’re committed to creating an inclusive environment where everyone can be themselves, feel valued and have the opportunity to thrive.

We’re also committed to reducing our environmental impact. Causeway is a carbon-neutral company, and we continue to work towards reducing our footprint year on year.