Helpdeskmedewerker

Neurho Solutions; Schaarbeek; On-site; EUR 42,000 - 60,000; Full time

Job summary

Rhox is seeking a senior service desk consultant to provide first- and second-line support, keeping Windows desktops, hardware and everyday user tools working.

The role requires five years of ICT experience, strong ticket handling, and experience with ITIL/COBIT processes. You should be comfortable with travel and flexible hours, including evenings and weekends as needed.

Qualifications

• Five years of full-time ICT experience, including four on a service desk.
• Three years of first- and second-line support using the required technologies.
• Experience with service desk tools such as Omnitracker, and CMDB management.
• Windows 11 and Office 2016 or later installation and administration.
• PC installation, hardware changes, Windows Deployment Services and SCCM.
• Active Directory user and computer management, DHCP, DNS, DFS, file management and Group Policies for users and computers.
• Clear telephone communication and a user-focused approach.
• Organised work following ITIL or COBIT procedures.
• Analytical thinking, teamwork and independent working.
• Dutch, C2.

Responsibilities

• Register, prioritise, resolve and route support tickets.
• Install and manage user desktops, PC hardware and peripherals.
• Maintain IT inventory and stock records.
• Configure and issue smartphones.
• Maintain helpdesk coverage.
• Update users and report to team leads.

Skills

ICT experience

Service desk

First- and second-line support

Windows 11

Active Directory

ITIL/COBIT

Dutch (C2)

Phone communication

Teamwork

Tools

Omnitracker

CMDB management

Intune

Job description

We're looking for a senior service desk consultant to provide first- and second-line support, keeping Windows desktops, hardware and everyday user tools working.

What you'll do

• Register, prioritise, resolve and route support tickets.
• Install and manage user desktops, PC hardware and peripherals.
• Maintain IT inventory and stock records.
• Configure and issue smartphones.
• Maintain helpdesk coverage.
• Update users and report to team leads.

What you bring

• Five years of full-time ICT experience, including four on a service desk.
• Three years of first- and second-line support using the required technologies.
• Experience with service desk tools such as Omnitracker, and CMDB management.
• Windows 11 and Office 2016 or later installation and administration.
• PC installation, hardware changes, Windows Deployment Services and SCCM.
• Active Directory user and computer management, DHCP, DNS, DFS, file management and Group Policies for users and computers.
• Clear telephone communication and a user-focused approach.
• Organised work following ITIL or COBIT procedures.
• Analytical thinking, teamwork and independent working.
• Dutch, C2.

Nice to have

• ITIL Service Support basics.
• Citrix user support and VMware virtual machines.
• Mobile device management with tools such as Mobile Iron or Microsoft Intune.
• VPN administration with technologies such as DirectAccess or Always On VPN.
• First- and second-line Office 365 support.
• Basic networking knowledge.

Good to know

• Category B driving licence and willingness to travel required.
• Flexible hours, with occasional evening and weekend work.