Service Desk Engineer – Windows & Active Directory

Pauwels Consulting; Antwerpen; Hybrid; EUR 36.000 - 47.000; Vollzeit

Zusammenfassung

Pauwels Consulting is seeking a Service Desk Engineer to join the IT operations team in a hybrid, on-site-capable setup in Belgium. The role covers end-to-end technical support for hardware and software, ensuring high service availability for all users.

You will handle first-line and second-line requests, manage Windows environments (Windows 11, Office 2016, SCCM), and maintain AD, DHCP, DNS, DFS, and Group Policies while contributing to CMDB accuracy. Travel to different sites is expected.

Qualifikationen

• 5+ years of professional ICT experience, with at least 4+ years in a dedicated service desk role.
• 3+ years of experience providing both first-line and second-line technical support.
• Experience with Windows desktop management including Windows 11, Office 2016, Windows Deployment Services, and SCCM.
• Knowledge of Windows Active Directory including user/computer management, DHCP, DNS, DFS, and Group Policies.
• Experience using service desk management tools such as Omnitracker and maintaining a CMDB.
• Valid driving licence B and willingness to travel to different sites.
• Customer-oriented, organized, and analytical approach to problem-solving.
• Native Dutch speaker.

Aufgaben

• Provide first-line helpdesk support by logging, categorizing, and dispatching tickets with clear priorities.
• Install and manage desktop environments, PC hardware, and peripherals for end-users.
• Maintain IT inventory and manage stock levels for hardware components and accessories.
• Configure and distribute smartphones and mobile devices to organizational staff.
• Communicate effectively with internal clients and report progress to the service desk team lead.

Kenntnisse

Customer oriented

Organized

Analytical

Problem solving

Ausbildung

ITIL/COBIT knowledge

Tools

Omnitracker

CMDB

Jobbeschreibung

Our client, a leading organization in the public sector, is looking for a Service Desk Engineer to join their IT operations department. The role involves managing the end-to-end technical support life cycle for both hardware and software environments while ensuring high service availability for all users.

• Provide first-line helpdesk support by registering, completing, and dispatching tickets while maintaining clear priority levels.
• Install and manage desktop environments, PC hardware, and peripheral equipment for end-users.
• Maintain the IT inventory and manage stock levels for hardware components and accessories.
• Configure and distribute smartphones and mobile devices to organizational staff.
• Communicate effectively with internal clients and report progress to the service desk team lead.

• 5+ years of professional ICT experience with at least 4+ years in a dedicated service desk role.
• 3+ years of experience providing both first-line and second-line technical support.
• Experience with Windows desktop management including Windows 11, Office 2016, Windows Deployment Services, and SCCM.
• Knowledge of Windows Active Directory including user/computer management, DHCP, DNS, DFS, and Group Policies.
• Experience using service desk management tools such as Omnitracker and maintaining a CMDB.
• You possess a valid driving license B and are willing to travel to different sites.
• You bring a customer-oriented, organized, and analytical approach to problem-solving.
• You are native in Dutch.

Nice to Haves

• Experience supporting users in Citrix environments and on virtual machines using VMware.
• Familiarity with mobile device management tools such as Microsoft Intune or MobileIron.
• Knowledge of VPN technologies like DirectAccess or Always On VPN.
• Basic knowledge of ITIL Service Support or COBIT frameworks.
• Experience with Office 365 and basic networking principles.

• Start date: 10/11/2026
• Duration: Until 31/05/2027
• Work regime: Full-time
• Location: Schaarbeek
• Working model: Hybrid (remote work possible)
• Contract: Open to both permanent employees and freelancers