Head of IT Operations and Infrastructure

Indsafri India Private Limited; Belgique; On-site; EUR 120,000 - 180,000; Full time

Job summary

A global technology company is seeking a Head of IT Operations and Infrastructure to ensure reliable and secure IT operations in Belgium. The role includes coordinating between business and IT teams, managing production issues, and driving continuous improvement in operations. Candidates should have a Bachelor's degree in computer science, extensive experience in IT operations, and strong knowledge of IT service management. Excellent English skills, both spoken and written, are required for effective communication.

Qualifications

• Several years of experience in IT operations, infrastructure, or service management.
• Solid knowledge of IT service management and ITIL processes.
• Experience with CI/CD and release management tools.
• Proven experience in working with business users and technical teams.
• Very good English skills (spoken and written).

Responsibilities

• Ensure reliable, secure, and compliant IT operations.
• Coordinate incidents, alerts, escalations, and releases.
• Drive continuous improvement of operational processes.
• Coordinate infrastructure and vendor-related activities.
• Ensure resilience, disaster recovery readiness, and compliance.

Skills

IT service management principles

ITIL processes

System integration

Continuous Improvement

Communication skills

Stakeholder management

Java

Cobol

CI/CD

English proficiency

Education

Bachelor's degree in computer science or a related field

Tools

JIRA

Confluence

Git

Bamboo

Maven

HP ALM

Java

Cobol

Job description

Head of IT Operations and Infrastructure

As Head of IT Operations and Infrastructure, we arelooking for a responsible for ensuring reliable, secure, and compliant IT operations for the EUC Personal Lines sector, and he will act as the central coordination point between the business, IT teams, and external partners, while continuously improving operational processes and services.

Responsibilities:

• Head of IT Operations and Infrastructure, we arelooking for a responsible for ensuring reliable, secure, and compliant IT operations for the EUC Personal Lines sector, and he will act as the central coordination point between the business, IT teams, and external partners, while continuously improving operational processes and services.
• Take on end-to-end responsibility for production issues by coordinating incidents, alerts, escalations, release changes, lockouts, and tickets across applications and infrastructures while simultaneously acting as the main point of contact for the business.
• Drive the continuous improvement of operational processes and tools by reviewing daily operations, ensuring smooth batch execution, and preparing regular as well as ad hoc operational and service reports.
• Coordinate infrastructure- and vendor-related activities by working closely with internal and external providers and managing upgrades, patches, renewals, re-platforming initiatives, cost reviews, and governance meetings.
• Ensure resilience, disaster recovery readiness, and regulatory compliance by collaborating with global DR teams, planning and conducting DR tests, and supporting audits and ensure compliance with legal and internal requirements.

Skills:

• Bachelor's degree in computer science or a related field, combined with several years of experience in IT operations, infrastructure, or service management
• Solid knowledge of IT service management and ITIL processes (incident, problem, and change management) with a structured, analytical, and solution-oriented approach
• Strong technical knowledge in the field of system integration (e.g., web services, REST, SOA) and experience with CI/CD and release management tools such as JIRA, Confluence, Git, Bamboo, Maven, or HP ALM; knowledge of Java and Cobol is an advantage
• Excellent communication and stakeholder management skills with proven experience in working with business users, technical teams, and outsourced nearshore and offshore partners and Team
• Very good English skills (spoken and written)